Solved Ticket in-activity workflow

[blckhwk]

Hi,

How do I create a workflow for inactive tickets?

Condition: Changed the status of all open tickets without activity and older than 15 days.

I don't see any condition that counts the ageing of the tickets

Thanks.

[Sanjeev]

@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.

[peopleinside]

@blckhwk unfortunately I think UVdesk open-source never support this.
We can wait here for a developer reply confirmation.

[blckhwk]

@peopleinside Thank you for your reply. I hope there is a way to add additional condition to UVdesk open-source version.

[peopleinside]

@blckhwk I don't know if this will be planned or the open source still be not supporting this.

[Sanjeev]

@blckhwk said in Ticket in-activity workflow:

ondition that counts the ageing of the tickets

We can check a ticket by created date before and after but we are not calculating how many days there is no activity on tickets.

So unfortunately it will not work for now.