How to debug errors and email fetching errors

[peopleinside]

If you are facing issues on UVdesk you can:

1. check server error log
2. be sure to use an updated and a supported version of PHP. You can see PHP version that are ended his life here.
3. be sure to run latest version of UVdesk, you can check the version on the UVdesk GitHub release page
4. you can convert UVdesk from prod to dev and see if reload the page print some errors

How to set UVdesk in dev mode (point 4 above)?

Go to your UVdesk root folder, be sure hidden files are visible and search for .env file, open the file with editor.
Search for "APP_ENV=prod" and change prod to dev so you will have "APP_ENV=dev".
Now save the file than go on SSH, open UVdesk folder root, be sure to be not logged as root user, and lunch the command to clean cache: php bin/console c:c

Now try to reload the page that is giving issue.

You can also check log file located in UVdesk root folder, var/log

After the diagnosis don't forget to resume the prod mode.
If you are facing any issues please ask on the forum

[peopleinside]

For diagnose email fetching errors you can try to consult the following topic https://forums.uvdesk.com/topic/2006/not-create-the-ticket-from-email where will be showed the main reasons for email fetching / converting issues.

[peopleinside]

If your email cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX

If this never solve please remove novalidate-cert as this made security lower.