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    • P

      Solved Ticket Sort Order
      • pl00

      5
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      Votes
      5
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      839
      Views

      M

      Inter-agent notes.
      It might be that an agent communicates with the client, then transfers the ticket to a new agent and writes some internal notes (which will never be visible to clients, and there will be no notification sent either), so that the next agent will not have to check all threads of the ticket.

      To shorten it with notes, make updates in code.

    • P

      Solved Content of Left Menu Bar
      • pl00

      6
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      Votes
      6
      Posts
      230
      Views

      Sanjeev

      @pl00

      You can create a same file with the name of customer. here.

      and add customer route on this line.

    • E

      Solved Reports
      • ercanyuzuk

      4
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      Votes
      4
      Posts
      447
      Views

      peopleinside

      Hi, UVdesk still improving a lot in the latest months.
      I'm marking this question as resolved, if you need again help you can open a new topic 🙂

    • peopleinside

      Solved Operator, bad mobile experience
      • peopleinside

      4
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      Votes
      4
      Posts
      360
      Views

      peopleinside

      Marking this as resolved also if is not.
      An issue is present on GitHub so the issue can be monitored in GitHub.
      Topic has been elaborated and answered.
      Thanks.

    • E

      Solved Ticket Merge
      • ercanyuzuk

      7
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      Votes
      7
      Posts
      596
      Views

      peopleinside

      Hi, this feature is not yet available but now you can follow an existent request on GitHub:
      https://github.com/uvdesk/community-skeleton/issues/400

      UVdesk is improving so I belive this may be implemented in not too far future.
      For now still have no ETA but I feel positive.

    • peopleinside

      Solved A great HelpDesk with some cool features needed
      • peopleinside

      3
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      Votes
      3
      Posts
      259
      Views

      peopleinside

      @Sanjeev great, thank you!

    • J

      Solved workflow reminder
      • JIOB

      3
      1
      Votes
      3
      Posts
      223
      Views

      peopleinside

      @JIOB @Sanjeev great idea this has been requested here: https://github.com/uvdesk/community-skeleton/issues/291

    • peopleinside

      Solved GitHub page not updated
      • peopleinside

      16
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      Votes
      16
      Posts
      782
      Views

      peopleinside

      @Sanjeev Thank you for all your help.
      Have a great Sunday and new week. Take care of yourself 🙂

    • S

      Solved Agent having login id and password
      • suya

      3
      0
      Votes
      3
      Posts
      305
      Views

      Sanjeev

      @suya said in Agent having login id and password:

      Wanted to have a login id and password for each agent respectively

      Yes, obviously login id and password will be for each agent. once you add a agent they will receive email for the same and set their password respectively.

    • peopleinside

      Solved Some ticket can be missed
      • peopleinside

      6
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      Votes
      6
      Posts
      442
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      peopleinside

      @bansalvaish Also email created from a PHP application not open tickets.

      This can be a security measure but how if an abuse report come to the abuse email address that is managed by the ticket system?

      If this is a feature you should maybe let ticket open but warn with a banner that email comes from not a fully authenticated email address so can be a security issue reply or trust the ticket.

      I use live helper chat on my website and tested that if someone send an offline message and this message is delivered to my support ticket email address the ticket is not opened, UVdesk mark the email as read and if I don't see this email in the email inbox I'm not informed in UVdesk about the support request email because no ticket are created.

    • peopleinside

      Solved [Issue - strong -] Cannot have hidden department. Replies from Agent to Customer missed.
      • peopleinside

      3
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      Votes
      3
      Posts
      249
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      peopleinside

      Issue was and is related to email with special characters: https://github.com/uvdesk/community-skeleton/issues/325
      The issue about disabled department was closed also if still be a small issue: operator cannot create ticket if department is disabled.

      Closed issue: https://github.com/uvdesk/community-skeleton/issues/323

    • peopleinside

      Solved When agent is created no info on where login is present on the welcome email.
      • peopleinside

      4
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      Votes
      4
      Posts
      311
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      Sanjeev

      @peopleinside

      Yes, admin can place login link in account creation email templates for agent as well as for customer.

    • peopleinside

      Solved Check the email address with ticket has been created.
      • peopleinside

      1
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      Votes
      1
      Posts
      255
      Views

      No one has replied