UVdesk

    • Register
    • Login
    • Search
    • Recent

    Solved Check the email address with ticket has been created.

    Comments & Feedback
    1
    1
    255
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • peopleinside
      peopleinside community specialist mod admin last edited by peopleinside

      Workflow:

      My Help Desk is managing 10 email addresses.
      Customer send an email to one of this email so a ticket is generated.

      From the web interface, operator can understand to with email address the email has been sent?
      I know if email is sent to privacy email will be maybe, assigned to privacy department if right actions rule has been created but, in ticket details should be visible, for ticket created by email, the A address used from the customer.

      https://github.com/uvdesk/community-skeleton/issues/313

      Opened an issue https://github.com/uvdesk/community-skeleton/issues/335

      UVdesk passionate | Community moderator | External consultant

      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
      You can always get in touch also with the UVdesk team
      https://support.uvdesk.com/en/

      1 Reply Last reply Reply Quote 0
      • First post
        Last post