First of all, congratulations for the job.

I missing the possibility to setup a workflow that allow set up reminders to agents inviting them to access to UVDESK because they have oppened tickets assigned waitting for to be closed (easier) or with a summarize of opened cases assigned (to the agent or to the team where the agent is a member) (more complex) .

Most flexible way I think is allow to create a workflow based on periodicity / date / time. Currently workflows are only based on events. Another possibility would be allow create a workflow based on ticket age.

I think it will be a very usefull functionality for agents who do not access to UVDESK portal everyday and do not close tickets at once (for example, purchasing department).

First of all, congratulations for the job.

I missing the possibility to setup a workflow that allow set up reminders to agents inviting them to access to UVDESK because they have oppened tickets assigned waitting for to be closed (easier) or with a summarize of opened cases assigned (to the agent or to the team where the agent is a member) (more complex) .

Most flexible way I think is allow to create a workflow based on periodicity / date / time. Currently workflows are only based on events. Another possibility would be allow create a workflow based on ticket age.

I think it will be a very usefull functionality for agents who do not access to UVDESK portal everyday and do not close tickets at once (for example, purchasing department).