7 Oct 2020, 20:06

Seems all replies from an Agent to the customer are broken.
When operator send a message to the user the confirmation message is in English also if I'm in the web interface Italian.

Seems like some issue has turned the ticket system in tilt... something that should not happen.
I have no idea why user get only welcome registration email and no other replies email even if the department is active.

The situation is strange.
With ticket opened online no issue.
With ticket by email reply are not arriving even if assigned to group, operator and team.
Seems when I post a reply the green message is not translated not only on my Help Desk.

Now I'm doing tests for understand what is broken... but the fact no error on agent console and "customer" did not get any email broke my trust on the Help Desk.