Topics created by yl_adc

@yl_adc

Hi and thank you for your message, I hope your day is going well!
I'm sorry for the issue faced, seems PHP has ended the free memory.
Have you tried to restart the server, if is possible?

You can maybe try to restart PHP and Apache service if you cannot restart the server.
The error seems caused by the slowdown of the server that you are mentioning.

Seems you are not using the latest updated UVdesk, I just inform you the latest version is of June 2023 and is 1.1.3

I suggest also to use an updated version of PHP, check here: https://www.php.net/supported-versions.php

Please let me know if restart the server, use an updated version of PHP and UVdesk help to resolve the issue.

Before wish my best luck I want remind you I'm not part of the UVdesk team.
Currently there is some weeks that UVdesk staff is no more present in the community, we hope and wait they can come back.

I'm not a developer so I just try to help with my limited knowledge.
I currently I'm using UVdesk on my small and personal website with no much traffic.
I'm not facing issues.

I'm running UVdesk 1.1.3 and PHP 8.3

@yl_adc
One of a possible issue is run the clear cache command from root user and not from the normal user that is not root.

I'm not sure this will cause an issue but maybe I remember experienced something.. so I try always to run SSH command as not root user this because some files can be edited or created with root user and then the normal user will have issue running that.

I use UVdesk on Apache server with PHP 8.3 and I don't have currently issue but.. mine install in quite old... means I just upgraded to the last. I remember the last time I tried to install UVdesk I had issues as well.

I'm sorry to be currently unable to help you more.

@yl_adc

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

Also, you can check it in your php.ini file, dom extension is installed or not.

If not installed, first you will be installed dom extension in your php file.

You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

072632f0-9a41-41be-ad03-0dde70aed8c5-image.png

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Alternatively, you can follow the below link for more refrerences:

https://stackoverflow.com/a/66072424

@yl_adc

Are there files that should not be excluded so that uvdesk works correctly when restoring the application from the backup (eg the cache.yaml file)?

You have to backup of uvdesk, so you will backup of the below files and folders:

config folder

public folder (for your images and files)

composer.json

composer.lock

Also, you will export your data from the database:

0aae9db0-20bf-4627-8d87-b8639027a979-image.png

After export your data from the database, you will import this data in the new created database.

Also, you can use the same name of the previous database name in your created new project in .env file. If you are not export your data.

@yl_adc

We are informing to you, we have release of uvdesk so these error resolved in our latest uvdesk release v-1.1.3. So you can install new project with the below command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

After setup with the latest uvdesk. If you have still facing the same issue then let us know.

Thanks and Regards
Uvdesk Team