Topics created by mxdevito

@mxdevito you are always welcome ☺️👍🏼

@mxdevito you can create an email when a ticket is resolved.
Be sure to use the latest UVdesk version because some bug related to this can be now resolved in the latest version so, if you are using an older version you can have issues.

If the workflow will be not correct the customer will never get the email.
Also try to test if the email is send if the status of the ticket is changed by the operator without a reply.

I tested the following scenario and is working:
The operator reply to the ticket and as status select "replied".
The workflow tested send an email to customer if the ticket status is set to resolved.

After the ticket reply and the status set on "replied" change the status to resolved without made any reply. An email should be sent to the customer.
If this works, maybe the workflow is set correctly.

Now you may want have the email sent also if the operator reply to the ticket and set the status directly to resolved, I never tested if this works.

Let us know if you find any issue.

@mxdevito glad to know and read you solved.

@mxdevito

There are many packages which is used with this project and current version of symfony used here is 4.3 .

If we upgrade it to 5.3 we need to make a compatibility test with each part of project and dependent packages and need to update many things in code as well to make compatibility between packages and the process will take much time for upgrading the version.

So currently we are not focusing on this part but in future we will check accordingly.

@samurysam

what if someone wants to redirect to ticket creation page instead of login then instead of Customer ::login what would be required to be changed in the code of public.yaml

Please follow the below steps:

Go to file public.yaml file from the given location in your project folder. vendor/uvdesk/support-center-bundle/resources/config/routes/public.yaml Open public.yaml file and replace the line no 3 by below line: controller: Webkul\UVDesk\SupportCenterBundle\Controller\Ticket::ticketAdd Finally run the below command for clear cache on your project root directory: $ php bin/console c:c

I hope this solution works for you to the redirect on ticket create page on home page.

Thanks and Regards
Uvdesk Team