Posts made by bansalvaish

Hi @leedsy90
There are two ways you can update the account owner/Agent

1. Go to agent/account owner profile and update the email address.
2. Login to database, and inside the uv_user_instance update the support_role_id which you want to assign for that user eg; https://prnt.sc/1jaeeme

@Sanjeev @peopleinside
I have verified the changes added for ReCaptcha and it's working fine on my system.
Rest you can see the updates here
https://www.loom.com/share/b6d6cd1f73f64e8da162712e84261c71

@trkaushik
you just need to check for the apache configurationn and make sure the php version in apache and CLI in both should be same.
follow this link https://github.com/uvdesk/community-skeleton/issues/155 for more help.

@trkaushik
you just need to click on public directory to initiate installation process https://prnt.sc/10beg3s

@Laurence
you can easily go with the uvdesk installation on localhost.

• Check out all the requirement here https://github.com/uvdesk/community-skeleton

• Download the uvdesk using composer

composer create-project uvdesk/community-skeleton helpdesk-project

OR

• You may also download it directly from zip file
  https://www.uvdesk.com/en/opensource/

• Now serve your project on the browser and follow the installation steps, for more help read the guide below
  https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-guide-uvdesk/

@JMventura
Thanks for the feedback!

Query 1# - already raised on github, please follow this to get update https://github.com/uvdesk/mailbox-component/issues/64

Query 2# - the discussion is going here regarding this https://github.com/uvdesk/mailbox-component/issues/65

@peopleinside
Yes, the demo is not updated yet, this will be updated after the upcoming release.

• BCC/CC both user should not receive customer ticket link access on email, this has been raised on github https://github.com/uvdesk/core-framework/issues/350

• CC user can only access the ticket directly by login if they are already added as collaborator in the same ticket https://prnt.sc/10b7q62 , else the email received by CC users will be the same as received to BCC.

• I have tested the by adding CC user in ticket and email is successfully sent, so kindly check again with updated bundles of uvdesk.

@peopleinside
Thanks for the suggestion, I hope now it will be easy to understand when reply will have done with my profile as I update my profile image

@peopleinside
Thanks for checking this case, I also verify this & having the same issue, ticket which is created is successfully opened.
We will be resolved this issue soon.

@ercanyuzuk your query doesn't clear, please make use of screenshot while describing about your query so that we can check it our end.

@ercanyuzuk
OK, Thanks for reporting.
We will fix this soon and revert you back here.

hi @ercanyuzuk
could you please explain the bit more by sharing the screenshot or mention your uvdesk version.

As we are not getting this issue when add the link

@peopleinside
Working fine in 1.0.11 version.

Thanks

@peopleinside
yeah! I am not getting this in the latest version 1.0.11 https://prnt.sc/tlnki0

Thanks for the update.

@peopleinside @SyedBilal
Thanks... it's helpful for me

Hi,
Please mention all the steps to follow while start installation of the uvdesk.

Thanks

Let me know how can i upgrade the uvdesk to latest version

Appreciate for any help on this with clear steps.

Thanks

specify steps to test the IMAP/mailbox is set up correctly or not