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    • D
      DomDis last edited by

      I have multiple customers from the same Company. How can I organize them so that I can get reports as to how may calls and how much time is spent on each company?

      Company 1

      • Bobby
      • Linda
      • Joan

      Company 2

      • Luigi
      • Setefano
      • Gennaro
      peopleinside admin 2 Replies Last reply Reply Quote 0
      • admin
        admin UVdesk Staff admin @DomDis last edited by

        @domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
        Thank You!!

        D 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @DomDis last edited by

          @domdis I don't know if this is possible with just a single help desk instance but let's wait a developer reply 🙂 Happy week end!

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          D 1 Reply Last reply Reply Quote 0
          • D
            DomDis @peopleinside last edited by

            @peopleinside said in Organization:

            I don't know if this is possible with just a single help desk instance but let's wait a developer reply Happy week end!

            I would think that this is pretty standard, I need to know where my peoples time goes

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @DomDis last edited by

              @domdis currently I know only you can monitor agent activity on the agent activity page in the dashboard but I don't know if this reply to what you need with different company.
              For having access to agent activity you need run the latest UVdesk 1.0.18

              https://www.uvdesk.com/en/blog/uvdesk-agent-activity/

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

              D 1 Reply Last reply Reply Quote 0
              • D
                DomDis @peopleinside last edited by

                @peopleinside said in Organization:

                @domdis currently I know only you can monitor agent activity on the agent activity page in the dashboard but I don't know if this reply to what you need with different company.
                For having access to agent activity you need run the latest UVdesk 1.0.18

                https://www.uvdesk.com/en/blog/uvdesk-agent-activity/

                How does one know what version they are running ? Also I'd like to know how much time per organization / customer

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @DomDis last edited by

                  @domdis you can see the version from 1.0.18 in the operator dashboard footer.
                  You can see also UVdesk release here: https://github.com/uvdesk/community-skeleton/releases
                  You should remember if updated or not.
                  Previous UVdesk version never had the version showed in the Dasboard footer.

                  Also I'd like to know how much time per organization / customer

                  I don't know if this feature is available, maybe not but let's wait a developer reply.

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

                  1 Reply Last reply Reply Quote 0
                  • admin
                    admin UVdesk Staff admin @DomDis last edited by

                    @domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
                    Thank You!!

                    D 1 Reply Last reply Reply Quote 0
                    • Topic has been marked as solved  peopleinside peopleinside 
                    • D
                      DomDis @admin last edited by

                      @admin said in Organization:

                      @domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
                      Thank You!!

                      Its just a report selecting organization contains or a report grouped by organization ...

                      Can I write reports or am I getting confused with another product.

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