19 Feb 2022, 07:25
@domdis I don't know if this is possible with just a single help desk instance but let's wait a developer reply 
Happy week end!
Solved Organization
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I have multiple customers from the same Company. How can I organize them so that I can get reports as to how may calls and how much time is spent on each company?
Company 1
- Bobby
- Linda
- Joan
Company 2
- Luigi
- Setefano
- Gennaro
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@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!! -
@domdis I don't know if this is possible with just a single help desk instance but let's wait a developer reply
Happy week end! -
@peopleinside said in Organization:
I don't know if this is possible with just a single help desk instance but let's wait a developer reply Happy week end!
I would think that this is pretty standard, I need to know where my peoples time goes
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@domdis currently I know only you can monitor agent activity on the agent activity page in the dashboard but I don't know if this reply to what you need with different company.
For having access to agent activity you need run the latest UVdesk 1.0.18 -
@peopleinside said in Organization:
@domdis currently I know only you can monitor agent activity on the agent activity page in the dashboard but I don't know if this reply to what you need with different company.
For having access to agent activity you need run the latest UVdesk 1.0.18How does one know what version they are running ? Also I'd like to know how much time per organization / customer
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@domdis you can see the version from 1.0.18 in the operator dashboard footer.
You can see also UVdesk release here: https://github.com/uvdesk/community-skeleton/releases
You should remember if updated or not.
Previous UVdesk version never had the version showed in the Dasboard footer.Also I'd like to know how much time per organization / customer
I don't know if this feature is available, maybe not but let's wait a developer reply.
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@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!! -
Topic has been marked as solved
peopleinside 22 Feb 2022, 09:58
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@admin said in Organization:
@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!!Its just a report selecting organization contains or a report grouped by organization ...
Can I write reports or am I getting confused with another product.