Solved Organization

[DomDis]

I have multiple customers from the same Company. How can I organize them so that I can get reports as to how may calls and how much time is spent on each company?

Company 1

• Bobby
• Linda
• Joan

Company 2

• Luigi
• Setefano
• Gennaro

[admin]

@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!!

[peopleinside]

@domdis I don't know if this is possible with just a single help desk instance but let's wait a developer reply Happy week end!

[DomDis]

@peopleinside said in Organization:

I don't know if this is possible with just a single help desk instance but let's wait a developer reply Happy week end!

I would think that this is pretty standard, I need to know where my peoples time goes

[peopleinside]

@domdis currently I know only you can monitor agent activity on the agent activity page in the dashboard but I don't know if this reply to what you need with different company.
For having access to agent activity you need run the latest UVdesk 1.0.18

https://www.uvdesk.com/en/blog/uvdesk-agent-activity/

[DomDis]

@peopleinside said in Organization:

@domdis currently I know only you can monitor agent activity on the agent activity page in the dashboard but I don't know if this reply to what you need with different company.
For having access to agent activity you need run the latest UVdesk 1.0.18

https://www.uvdesk.com/en/blog/uvdesk-agent-activity/

How does one know what version they are running ? Also I'd like to know how much time per organization / customer

[peopleinside]

@domdis you can see the version from 1.0.18 in the operator dashboard footer.
You can see also UVdesk release here: https://github.com/uvdesk/community-skeleton/releases
You should remember if updated or not.
Previous UVdesk version never had the version showed in the Dasboard footer.

Also I'd like to know how much time per organization / customer

I don't know if this feature is available, maybe not but let's wait a developer reply.

[admin]

@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!!

[DomDis]

@admin said in Organization:

@domdis UVdesk does not support this feature, since it organizes the ticket based on Group/Team/Agents. We don't have such kind of feature as of now.
Thank You!!

Its just a report selecting organization contains or a report grouped by organization ...

Can I write reports or am I getting confused with another product.