@domdis thanks for your answer.
You provide a link to a configuration example for the mailbox but you don't show how to fill in the form.
In the email configuration guide, if you scroll down, you will see example on how the host field should be filled.
Something like this should be placed in the host field:
{imap.yourdomain.com:993/imap/ssl}INBOX
In OsTicket this configuration is more easy because in the host you just need to insert imap.yourdomain.com than you will find other field where set if use SSL, what port use and if maybe skip the certificate validation. This is something I suggest to UVdesk to implement... also because without the link to the guide, is very hard compile correctly the host field.
Currently UVdesk never check if you insert correct email data or not and this is bad.
An issue is already present on GitHub and need the developer attention.
https://github.com/uvdesk/community-skeleton/issues/413
When configuring the Swift Mailer when you ask for email that I want to use for uvdesk I am assuming this account must exist on my mail server and I will use that account's password for the password YES/NO?
YES you need have an existing email account and use so the email account password.
Same question when configuring the mailbox when you ask for email that I want to use for uvdesk I am assuming this account must exist on my mail server and I will use that account's password for the password YES/NO?
YES, the account must exist and you have to use the account email password.
The Host field should be compiled like:
{imap.yourdomain.com:993/imap/ssl}INBOX
OK so I wnt through the steps How Do I know if they work ?
You need test if creating a ticket from web generate an email.
You need test if reply to a ticket generate an email.
If email settings are wrong you should see an error in the UI and never get any email generated.
If you need also test ticket creation by email you need also test this if works or not
There is no test button, there is no check on email data you are inserting in email settings at the moment so you get a green saved message even if you inserted wrong email credentials / data. Hope this will be changed in the future.