13 Feb 2022, 22:24

@domdis my suggestion is to fully configure correctly email also if you use the help desk only internally. I think without valid SMTP or email settings you can have issues on sending, reeving emails.

You can test however if reply to a ticket generate an email, if yes and you see all works also without setup fully email will be probably ok for you.

I think UVdesk may need valid SMTP credentials for sending emails.

As far as workflows I have the canned workflows are they not enough to assign tickets

I think not but you can see when a ticket is created if is assigned or not.
I read in your post ticket was not assigned and I remember to had the same issue when I start to approaching UVdesk so, the solution can be create a wrokflow (as suggested above) for assign the new tickets to a team and to inform them by email.