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    • Ricsca
      Ricsca last edited by

      Is the assistance chat (also present on the official website) a service that uvdesk offers?

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member @Ricsca last edited by

        @ricsca sorry but the live chat is not integrated. You can integrate by using a third part service: n UVdesk branding section you can insert a embed code for third part service live chat.

        You have to choose a live chat service, you can do with a Google search.. there are many websites and company that offer different plans.

        💬 You can also ask help on GitHub Discussions
        🔴 I am no more active on Uvdesk
        🔴 Forum support is inactive!

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        • peopleinside
          peopleinside EX helping member @Ricsca last edited by

          @ricsca sorry but the live chat is not integrated. You can integrate by using a third part service: n UVdesk branding section you can insert a embed code for third part service live chat.

          You have to choose a live chat service, you can do with a Google search.. there are many websites and company that offer different plans.

          💬 You can also ask help on GitHub Discussions
          🔴 I am no more active on Uvdesk
          🔴 Forum support is inactive!

          1 Reply Last reply Reply Quote 0
          • Topic has been marked as solved  peopleinside peopleinside 
          • Ricsca
            Ricsca last edited by

            Ok thanks

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside EX helping member @Ricsca last edited by

              @ricsca you are welcome 🙂

              💬 You can also ask help on GitHub Discussions
              🔴 I am no more active on Uvdesk
              🔴 Forum support is inactive!

              1 Reply Last reply Reply Quote 0
              • Ricsca
                Ricsca last edited by

                This site uses https://www.chatwhizz.com/ but I didn't understand what it is and if it's free or paid ...

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @Ricsca last edited by

                  @ricsca I don't know. You can try: https://www.tawk.to/

                  💬 You can also ask help on GitHub Discussions
                  🔴 I am no more active on Uvdesk
                  🔴 Forum support is inactive!

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                  • Ricsca
                    Ricsca last edited by

                    Senti ti scrivo in italiano che sei italiano... non ho voglia di tradurre con google!
                    Lo stavo provando proprio ora è ho visto che hanno anche un servizio praticamente identico a uvdesk...

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member @Ricsca last edited by peopleinside

                      @ricsca uguale più o meno, dipende dalle tue esigenze.
                      Credo tu non possa avere un indirizzo email di supporto personalizzato per i ticket ma ti venga assegnato un indirizzo email randoom per i ticket, uno solo.

                      Per il resto se non dovesse soddisfare le esigenze ticket puoi usare il servizio per la live chat basta inserire il codice embed in UVdesk.

                      I suggested Tawk.to as live chat service. They offer also a sort of ticket system (not self-hosted but hosted by them) but where you cannot have maybe more email address and a support email address custom. I suggested this website as live chat service but you are free to decide yourself 🙂

                      All depends your needs.

                      💬 You can also ask help on GitHub Discussions
                      🔴 I am no more active on Uvdesk
                      🔴 Forum support is inactive!

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                      • Ricsca
                        Ricsca last edited by

                        @peopleinside riusciresti a chiedere agli admin che chat utilizzano sul sito ufficiale?

                        peopleinside admin 2 Replies Last reply Reply Quote 0
                        • peopleinside
                          peopleinside EX helping member @Ricsca last edited by

                          @ricsca utilizzano https://chatwhizz.com/

                          💬 You can also ask help on GitHub Discussions
                          🔴 I am no more active on Uvdesk
                          🔴 Forum support is inactive!

                          1 Reply Last reply Reply Quote 0
                          • admin
                            admin UVdesk Staff admin @Ricsca last edited by

                            @ricsca Chatwhizz is also an intuitive product of webkul, you can check the pricing from here - https://chatwhizz.com/pricing
                            Thank You!!

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