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Solved Trashed tickets cannot be deleted

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  • E
    ercanyuzuk last edited by 20 Dec 2021, 08:11

    hi,

    version 1.0.18 with php 8.0 , I select all tickets in the trashed and click to delete forever , but nothing happens . the tickets cannot be deleted ?

    Regards,

    peopleinside 1 Reply Last reply 20 Dec 2021, 16:47 Reply Quote 0
    • E
      ercanyuzuk last edited by 22 Dec 2021, 06:07

      it works after update the TicketService.php ,

      https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

      peopleinside 1 Reply Last reply 22 Dec 2021, 07:20 Reply Quote 0
      • peopleinside
        peopleinside EX helping member @ercanyuzuk last edited by 20 Dec 2021, 16:47

        @ercanyuzuk Are you able to reproduce on https://demo.uvdesk.com?
        Issue happen with ticket created by email, by web or both?
        Have you tried to debug the issue?

        💬 You can also ask help on GitHub Discussions
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        1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member last edited by 20 Dec 2021, 22:19

          I tested permanent deletion of one ticket and works.
          I'm not able to reproduce.
          Maybe will be useful have here steps to reproduce.
          Please test if the issue is present also with a single ticket selection deletion.

          💬 You can also ask help on GitHub Discussions
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          1 Reply Last reply Reply Quote 0
          • E
            ercanyuzuk last edited by 21 Dec 2021, 07:57

            @peopleinside i've check again , I select all tickets in trashed folder , deleting the ticket at the top of the list !

            peopleinside 1 Reply Last reply 21 Dec 2021, 08:23 Reply Quote 0
            • peopleinside
              peopleinside EX helping member @ercanyuzuk last edited by 21 Dec 2021, 08:23

              @ercanyuzuk the issue is present also with a single ticket selection?
              Are you able to reproduce in the demo: https://demo.uvdesk.com/

              💬 You can also ask help on GitHub Discussions
              🔴 I am no more active on Uvdesk
              🔴 Forum support is inactive!

              1 Reply Last reply Reply Quote 0
              • E
                ercanyuzuk last edited by 22 Dec 2021, 06:07

                it works after update the TicketService.php ,

                https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

                peopleinside 1 Reply Last reply 22 Dec 2021, 07:20 Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @ercanyuzuk last edited by 22 Dec 2021, 07:20

                  @ercanyuzuk thanks for the updates.
                  Did you edited the original file or just you simply updated the file?

                  I was unable to reproduce the reported issue here but I'm glad if you was able to resolve by updating that file. 😊 👍

                  💬 You can also ask help on GitHub Discussions
                  🔴 I am no more active on Uvdesk
                  🔴 Forum support is inactive!

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                  • E
                    ercanyuzuk last edited by ercanyuzuk 22 Dec 2021, 07:23 22 Dec 2021, 07:23

                    i didn't edit it , just copied from github and replace it 🙂 this is the updated version for 1.0.18 ...

                    peopleinside 1 Reply Last reply 22 Dec 2021, 07:24 Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member @ercanyuzuk last edited by 22 Dec 2021, 07:24

                      @ercanyuzuk As I run the latest version there is no issue for me, maybe your file was not updated with the latest one.
                      I'm glad you resolved 👍

                      💬 You can also ask help on GitHub Discussions
                      🔴 I am no more active on Uvdesk
                      🔴 Forum support is inactive!

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                      • Sanjeev
                        Sanjeev developer UVdesk Staff last edited by 23 Dec 2021, 06:51

                        If any one facing the same issue then
                        Please locate path in your project.

                        vendor/uvdesk/Services/TicketService.php

                        Open TicketService.php and Replace it from here.

                        Save the file and try again.

                        Thanks,

                        1 Reply Last reply Reply Quote 0
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