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    Solved How to change Account Owner?

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    • L
      leedsy90 last edited by

      I need to change the account owner to another agent, is this possible?

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      • bansalvaish
        bansalvaish UVdesk Staff last edited by

        Hi @leedsy90
        There are two ways you can update the account owner/Agent

        1. Go to agent/account owner profile and update the email address.
        2. Login to database, and inside the uv_user_instance update the support_role_id which you want to assign for that user eg; https://prnt.sc/1jaeeme
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        • Sanjeev
          Sanjeev developer UVdesk Staff last edited by Sanjeev

          @leedsy90

          Login to database, open uv_user table and search email id of account owner now here after search note id of user.

          Now open uv_user_instance and search user id which you got from uv_user table once done update that row and make support_role_id to 3

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