Solved How to change Account Owner?
I need to change the account owner to another agent, is this possible?
bansalvaish UVdesk Staff last edited by
There are two ways you can update the account owner/Agent
- Go to agent/account owner profile and update the email address.
- Login to database, and inside the uv_user_instance update the support_role_id which you want to assign for that user eg; https://prnt.sc/1jaeeme
Sanjeev developer UVdesk Staff mod last edited by Sanjeev
Login to database, open uv_user table and search email id of account owner now here after search note id of user.
Now open uv_user_instance and search user id which you got from uv_user table once done update that row and make support_role_id to 3