How Admin can update password of Agents and Customer?

[Shoman]

I am using the community helpdesk for internal support. Can I as an admin update password on behalf of my agent and customer?

[Sanjeev]

@Shoman

You can achieve this by simply made few changes.

>>>For changing password for Agents:
locate path in your project:

vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160

And replace:

{% if userDetails and userDetails.isVerified %}

BY

{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

>>>For changing Customers password:

locate path in your project:

vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100

And replace :

{% if userDetails and userDetails.isVerified %}

BY

{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}