23 Dec 2020, 06:34
I am using the community helpdesk for internal support. Can I as an admin update password on behalf of my agent and customer?
Solved How Admin can update password of Agents and Customer?
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I am using the community helpdesk for internal support. Can I as an admin update password on behalf of my agent and customer?
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You can achieve this by simply made few changes.
>>>For changing password for Agents:
locate path in your project:vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig
open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160
And replace:
{% if userDetails and userDetails.isVerified %}
BY
{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}
>>>For changing Customers password:
locate path in your project:
vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig
open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100
And replace :
{% if userDetails and userDetails.isVerified %}
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{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}
- 5 months later
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Hi UVDesk,
I used the instructions above. The administrator can change the agent's password but cannot change the member's password, the member password is not updated in the database.
I use version 1.0.13 (2021-04-02).
Please help me! -
are you taking about customer password update by admin?
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Yes, Admin cannot update password of customer.
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We will check and let you update.
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Locate file in your project:
vendor/uvdesk/core-framework/Controller/Customer.phpOpen Customer.php and replace its code from here.
Now clear your project cache by:
php bin/console c:cNow update the password for customer and try to login using credentials.
If still any problem exist please let us know.
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You help very quickly. Customer's password has been updated. Thank you so much UVdesk.
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