Solved How Admin can update password of Agents and Customer?

[Shoman]

I am using the community helpdesk for internal support. Can I as an admin update password on behalf of my agent and customer?

[Sanjeev]

@Shoman

You can achieve this by simply made few changes.

>>>For changing password for Agents:
locate path in your project:

vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160

And replace:

{% if userDetails and userDetails.isVerified %}

BY

{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

>>>For changing Customers password:

locate path in your project:

vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100

And replace :

{% if userDetails and userDetails.isVerified %}

BY

{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

[webziver]

Hi UVDesk,
I used the instructions above. The administrator can change the agent's password but cannot change the member's password, the member password is not updated in the database.
I use version 1.0.13 (2021-04-02).
Please help me!

[Sanjeev]

@webziver

are you taking about customer password update by admin?

[webziver]

Yes, Admin cannot update password of customer.

[Sanjeev]

@webziver

We will check and let you update.

[Sanjeev]

@webziver

Locate file in your project:
vendor/uvdesk/core-framework/Controller/Customer.php

Open Customer.php and replace its code from here.

Now clear your project cache by:
php bin/console c:c

Now update the password for customer and try to login using credentials.

If still any problem exist please let us know.

[webziver]

You help very quickly. Customer's password has been updated. Thank you so much UVdesk.

[Sanjeev]

@webziver

Glad to know your issue has been resolved.
Stay tuned with us for future updates here you can watch repository for updates.