šŸ”“ January 2024 Alert: Forum support inactive!
New forum registration are currently closed.
Use GitHub discussions
.

    UVdesk

    • Login
    • Search
    • Recent

    Solved Mail retrieval error

    Bug Report
    4
    18
    2153
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • peopleinside
      peopleinside EX helping member @bastien last edited by

      @Komal-Sharma any update here?

      šŸ’¬ You can also ask help on GitHub Discussions
      šŸ”“ I am no more active on Uvdesk
      šŸ”“ Forum support is inactive!

      B 1 Reply Last reply Reply Quote 0
      • B
        bastien @peopleinside last edited by

        Hello,
        We still need your expertise and help.
        We're stuck on the same point with the same error message.
        Thank you in advance for your reply.

        peopleinside 1 Reply Last reply Reply Quote 1
        • peopleinside
          peopleinside EX helping member @bastien last edited by

          @bastien I'm sorry to see this issue still never get an answer. Let's continue to wait, I really cannot do more but it's good that you updated again the discussion here.

          @Komal-Sharma seems this issue can be already reported in the past but user left the discussion so was not resolved: https://forums.uvdesk.com/topic/2132/an-unexpected-error-fetching-email.

          I tried to Google the error but I'm unable to find, at the moment, other suggestion that say.. someone seems has already reported this issue.

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

          1 Reply Last reply Reply Quote 0
          • Komal Sharma
            Komal Sharma UVdesk Staff mod last edited by

            @bastien said in Mail retrieval error:

            We use an IMAP connection (Zimbra server).

            Can you please share your imap details so that we can check it.

            We are suggest to you, once you can try with any gmail account. You are facing the same error with gmail or not. Because we have not tested with zimbra email service.

            Kind Respects,
            Uvdesk Team

            B 1 Reply Last reply Reply Quote 0
            • B
              bastien @Komal Sharma last edited by

              @Komal-Sharma
              Thank you for your reply.
              What IMAP details do you need?

              I'm going to create a Google account and do a test as requested.

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside EX helping member @bastien last edited by peopleinside

                @bastien remember with Google you may need generate and use an app password https://support.google.com/mail/answer/185833?hl=en

                šŸ’¬ You can also ask help on GitHub Discussions
                šŸ”“ I am no more active on Uvdesk
                šŸ”“ Forum support is inactive!

                B 1 Reply Last reply Reply Quote 0
                • B
                  bastien @peopleinside last edited by

                  Hello,
                  good news or bad news?
                  I'm getting the same error message with a Google account...

                  uvdesk_gmail.png

                  What can I do?
                  Thanks.

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside EX helping member @bastien last edited by

                    @bastien @Komal-Sharma the issue can be the site url in the UVdesk configuration file?

                    I see the domain has the public folder showed in the address (latest screenshot posted)

                    In my install I have removed the public folder from the web address but if you have maybe you need put that also in the config file?

                    uvdesk/config/packages/uvdesk.yaml

                    Also have you tried to switch to production mode after take a full backup of your UVdesk instance?

                    For switch to prod you need edit the file uvdesk/.env find the line
                    APP_ENV=

                    and replace dev with prod

                    after that you need clean cache by going in the root uvdesk folder with SSH and using the command php bin/console c:c

                    šŸ’¬ You can also ask help on GitHub Discussions
                    šŸ”“ I am no more active on Uvdesk
                    šŸ”“ Forum support is inactive!

                    B 1 Reply Last reply Reply Quote 0
                    • B
                      bastien @peopleinside last edited by

                      OK

                      So I changed the URL of the site by removing "public", same message...
                      In production, I see the same error.
                      (I clear the cache before each attempt)

                      uvdesk_gmail_wo_public.png

                      There are "deprecation.INFO" messages.

                      To complete the picture:
                      The error occurs from a GIT and Composer installation.
                      This is a new installation (and the first installation).

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside EX helping member @bastien last edited by

                        @bastien load your domain without the public domain doesn't load correctly so I believe you have removed the public folder in the wrong place.

                        What I said in my previous message was to check if also in your uvdesk/config/packages/uvdesk.yaml the public folder was present.

                        If you remove from there you need configure your server to not show the public folder on the address bar and when you load the domain without the public folder you need see the help desk load. Currently if I open your subdomain without the public folder, a directory list is showed.. this is not also good for security but for sure can create issue in UVdesk.

                        • How to remove public folder and also index.php from the UVdesk URL

                        šŸ’¬ You can also ask help on GitHub Discussions
                        šŸ”“ I am no more active on Uvdesk
                        šŸ”“ Forum support is inactive!

                        B 1 Reply Last reply Reply Quote 0
                        • B
                          bastien @peopleinside last edited by

                          @peopleinside
                          Thank you for this new answer.
                          I've changed the settings as you suggest.

                          And you've put me on the right track!
                          The call to the API is not made on HTTPS, despite the redirection...

                          uvdesk_OK.png

                          So in my case it's a problem with the HTTP server settings!

                          And it works with Zimbra too.
                          But for the moment only in HTTP.

                          peopleinside 1 Reply Last reply Reply Quote 1
                          • peopleinside
                            peopleinside EX helping member @bastien last edited by peopleinside

                            @bastien great, I'm happy to read your issue seems resolved.
                            I hope you can implement soon HTTPS protocol that is much secure šŸ™‚

                            Can I mark the topic as solved?
                            Let me know if you need future help šŸ™‚

                            šŸ’¬ You can also ask help on GitHub Discussions
                            šŸ”“ I am no more active on Uvdesk
                            šŸ”“ Forum support is inactive!

                            B 1 Reply Last reply Reply Quote 0
                            • Topic has been marked as solved  peopleinside peopleinside 
                            • B
                              bastien @peopleinside last edited by

                              @peopleinside
                              Yes, I'm OK with that ;
                              I think we can close this subject.
                              Thanks again for your time.

                              peopleinside 1 Reply Last reply Reply Quote 1
                              • peopleinside
                                peopleinside EX helping member @bastien last edited by

                                @bastien great, I'm glad to hear we find a solution. 😊
                                Thanks for answering back, have a good time too šŸ€

                                šŸ’¬ You can also ask help on GitHub Discussions
                                šŸ”“ I am no more active on Uvdesk
                                šŸ”“ Forum support is inactive!

                                1 Reply Last reply Reply Quote 0
                                • Locked by  peopleinside peopleinside 
                                • peopleinside
                                  peopleinside EX helping member last edited by

                                  Closed this topic as is resolved.
                                  Post that was made recently was moved to a new discussion that can be found here:
                                  https://forums.uvdesk.com/topic/2209/issue-fetching-email

                                  šŸ’¬ You can also ask help on GitHub Discussions
                                  šŸ”“ I am no more active on Uvdesk
                                  šŸ”“ Forum support is inactive!

                                  1 Reply Last reply Reply Quote 0
                                  • Referenced by  peopleinside peopleinside 
                                  • First post
                                    Last post