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    Solved Mail retrieval error

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    • B
      bastien last edited by

      Hello,
      We are deploying the Uvdesk solution for the first time.
      We're having a problem retrieving emails.

      The error message is as follows:

      Capture.PNG
      We don't see any errors in the logs, only warnings.

      The UVDESK version is "uvdesk-community-v1.1.3".
      The PHP version is 8.0

      Can you help us?

      1 Reply Last reply Reply Quote 0
      • B
        bastien @peopleinside last edited by

        @peopleinside
        Thank you for this new answer.
        I've changed the settings as you suggest.

        And you've put me on the right track!
        The call to the API is not made on HTTPS, despite the redirection...

        uvdesk_OK.png

        So in my case it's a problem with the HTTP server settings!

        And it works with Zimbra too.
        But for the moment only in HTTP.

        peopleinside 1 Reply Last reply Reply Quote 1
        • Komal Sharma
          Komal Sharma UVdesk Staff mod last edited by

          @bastien ,

          Let us know, which email service you are using gmail, yahoo, smtp/imap and also please share a screenshots of the swiftmailer, mailbox, and email settings.

          Kind Respects
          Uvdesk Team

          B 1 Reply Last reply Reply Quote 0
          • B
            bastien @Komal Sharma last edited by

            @Komal-Sharma
            thank you very much for your feedback.
            We use an IMAP connection (Zimbra server).
            Here are the requested captures:
            Capture.PNG
            Capture2.PNG
            Capture3.PNG

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside EX helping member @bastien last edited by

              @Komal-Sharma any update here?

              šŸ’¬ You can also ask help on GitHub Discussions
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              B 1 Reply Last reply Reply Quote 0
              • B
                bastien @peopleinside last edited by

                Hello,
                We still need your expertise and help.
                We're stuck on the same point with the same error message.
                Thank you in advance for your reply.

                peopleinside 1 Reply Last reply Reply Quote 1
                • peopleinside
                  peopleinside EX helping member @bastien last edited by

                  @bastien I'm sorry to see this issue still never get an answer. Let's continue to wait, I really cannot do more but it's good that you updated again the discussion here.

                  @Komal-Sharma seems this issue can be already reported in the past but user left the discussion so was not resolved: https://forums.uvdesk.com/topic/2132/an-unexpected-error-fetching-email.

                  I tried to Google the error but I'm unable to find, at the moment, other suggestion that say.. someone seems has already reported this issue.

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸ”“ I am no more active on Uvdesk
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                  • Komal Sharma
                    Komal Sharma UVdesk Staff mod last edited by

                    @bastien said in Mail retrieval error:

                    We use an IMAP connection (Zimbra server).

                    Can you please share your imap details so that we can check it.

                    We are suggest to you, once you can try with any gmail account. You are facing the same error with gmail or not. Because we have not tested with zimbra email service.

                    Kind Respects,
                    Uvdesk Team

                    B 1 Reply Last reply Reply Quote 0
                    • B
                      bastien @Komal Sharma last edited by

                      @Komal-Sharma
                      Thank you for your reply.
                      What IMAP details do you need?

                      I'm going to create a Google account and do a test as requested.

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside EX helping member @bastien last edited by peopleinside

                        @bastien remember with Google you may need generate and use an app password https://support.google.com/mail/answer/185833?hl=en

                        šŸ’¬ You can also ask help on GitHub Discussions
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                        B 1 Reply Last reply Reply Quote 0
                        • B
                          bastien @peopleinside last edited by

                          Hello,
                          good news or bad news?
                          I'm getting the same error message with a Google account...

                          uvdesk_gmail.png

                          What can I do?
                          Thanks.

                          peopleinside 1 Reply Last reply Reply Quote 0
                          • peopleinside
                            peopleinside EX helping member @bastien last edited by

                            @bastien @Komal-Sharma the issue can be the site url in the UVdesk configuration file?

                            I see the domain has the public folder showed in the address (latest screenshot posted)

                            In my install I have removed the public folder from the web address but if you have maybe you need put that also in the config file?

                            uvdesk/config/packages/uvdesk.yaml

                            Also have you tried to switch to production mode after take a full backup of your UVdesk instance?

                            For switch to prod you need edit the file uvdesk/.env find the line
                            APP_ENV=

                            and replace dev with prod

                            after that you need clean cache by going in the root uvdesk folder with SSH and using the command php bin/console c:c

                            šŸ’¬ You can also ask help on GitHub Discussions
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                            B 1 Reply Last reply Reply Quote 0
                            • B
                              bastien @peopleinside last edited by

                              OK

                              So I changed the URL of the site by removing "public", same message...
                              In production, I see the same error.
                              (I clear the cache before each attempt)

                              uvdesk_gmail_wo_public.png

                              There are "deprecation.INFO" messages.

                              To complete the picture:
                              The error occurs from a GIT and Composer installation.
                              This is a new installation (and the first installation).

                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside EX helping member @bastien last edited by

                                @bastien load your domain without the public domain doesn't load correctly so I believe you have removed the public folder in the wrong place.

                                What I said in my previous message was to check if also in your uvdesk/config/packages/uvdesk.yaml the public folder was present.

                                If you remove from there you need configure your server to not show the public folder on the address bar and when you load the domain without the public folder you need see the help desk load. Currently if I open your subdomain without the public folder, a directory list is showed.. this is not also good for security but for sure can create issue in UVdesk.

                                • How to remove public folder and also index.php from the UVdesk URL

                                šŸ’¬ You can also ask help on GitHub Discussions
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                                B 1 Reply Last reply Reply Quote 0
                                • B
                                  bastien @peopleinside last edited by

                                  @peopleinside
                                  Thank you for this new answer.
                                  I've changed the settings as you suggest.

                                  And you've put me on the right track!
                                  The call to the API is not made on HTTPS, despite the redirection...

                                  uvdesk_OK.png

                                  So in my case it's a problem with the HTTP server settings!

                                  And it works with Zimbra too.
                                  But for the moment only in HTTP.

                                  peopleinside 1 Reply Last reply Reply Quote 1
                                  • peopleinside
                                    peopleinside EX helping member @bastien last edited by peopleinside

                                    @bastien great, I'm happy to read your issue seems resolved.
                                    I hope you can implement soon HTTPS protocol that is much secure šŸ™‚

                                    Can I mark the topic as solved?
                                    Let me know if you need future help šŸ™‚

                                    šŸ’¬ You can also ask help on GitHub Discussions
                                    šŸ”“ I am no more active on Uvdesk
                                    šŸ”“ Forum support is inactive!

                                    B 1 Reply Last reply Reply Quote 0
                                    • Topic has been marked as solved  peopleinside peopleinside 
                                    • B
                                      bastien @peopleinside last edited by

                                      @peopleinside
                                      Yes, I'm OK with that ;
                                      I think we can close this subject.
                                      Thanks again for your time.

                                      peopleinside 1 Reply Last reply Reply Quote 1
                                      • peopleinside
                                        peopleinside EX helping member @bastien last edited by

                                        @bastien great, I'm glad to hear we find a solution. 😊
                                        Thanks for answering back, have a good time too šŸ€

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                                        • peopleinside
                                          peopleinside EX helping member last edited by

                                          Closed this topic as is resolved.
                                          Post that was made recently was moved to a new discussion that can be found here:
                                          https://forums.uvdesk.com/topic/2209/issue-fetching-email

                                          šŸ’¬ You can also ask help on GitHub Discussions
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