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    Solved Mail retrieval error

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    • Komal Sharma
      Komal Sharma UVdesk Staff mod last edited by

      @bastien said in Mail retrieval error:

      We use an IMAP connection (Zimbra server).

      Can you please share your imap details so that we can check it.

      We are suggest to you, once you can try with any gmail account. You are facing the same error with gmail or not. Because we have not tested with zimbra email service.

      Kind Respects,
      Uvdesk Team

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      • B
        bastien @Komal Sharma last edited by

        @Komal-Sharma
        Thank you for your reply.
        What IMAP details do you need?

        I'm going to create a Google account and do a test as requested.

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside EX helping member @bastien last edited by peopleinside

          @bastien remember with Google you may need generate and use an app password https://support.google.com/mail/answer/185833?hl=en

          šŸ’¬ You can also ask help on GitHub Discussions
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            bastien @peopleinside last edited by

            Hello,
            good news or bad news?
            I'm getting the same error message with a Google account...

            uvdesk_gmail.png

            What can I do?
            Thanks.

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside EX helping member @bastien last edited by

              @bastien @Komal-Sharma the issue can be the site url in the UVdesk configuration file?

              I see the domain has the public folder showed in the address (latest screenshot posted)

              In my install I have removed the public folder from the web address but if you have maybe you need put that also in the config file?

              uvdesk/config/packages/uvdesk.yaml

              Also have you tried to switch to production mode after take a full backup of your UVdesk instance?

              For switch to prod you need edit the file uvdesk/.env find the line
              APP_ENV=

              and replace dev with prod

              after that you need clean cache by going in the root uvdesk folder with SSH and using the command php bin/console c:c

              šŸ’¬ You can also ask help on GitHub Discussions
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              • B
                bastien @peopleinside last edited by

                OK

                So I changed the URL of the site by removing "public", same message...
                In production, I see the same error.
                (I clear the cache before each attempt)

                uvdesk_gmail_wo_public.png

                There are "deprecation.INFO" messages.

                To complete the picture:
                The error occurs from a GIT and Composer installation.
                This is a new installation (and the first installation).

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @bastien last edited by

                  @bastien load your domain without the public domain doesn't load correctly so I believe you have removed the public folder in the wrong place.

                  What I said in my previous message was to check if also in your uvdesk/config/packages/uvdesk.yaml the public folder was present.

                  If you remove from there you need configure your server to not show the public folder on the address bar and when you load the domain without the public folder you need see the help desk load. Currently if I open your subdomain without the public folder, a directory list is showed.. this is not also good for security but for sure can create issue in UVdesk.

                  • How to remove public folder and also index.php from the UVdesk URL

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                    bastien @peopleinside last edited by

                    @peopleinside
                    Thank you for this new answer.
                    I've changed the settings as you suggest.

                    And you've put me on the right track!
                    The call to the API is not made on HTTPS, despite the redirection...

                    uvdesk_OK.png

                    So in my case it's a problem with the HTTP server settings!

                    And it works with Zimbra too.
                    But for the moment only in HTTP.

                    peopleinside 1 Reply Last reply Reply Quote 1
                    • peopleinside
                      peopleinside EX helping member @bastien last edited by peopleinside

                      @bastien great, I'm happy to read your issue seems resolved.
                      I hope you can implement soon HTTPS protocol that is much secure šŸ™‚

                      Can I mark the topic as solved?
                      Let me know if you need future help šŸ™‚

                      šŸ’¬ You can also ask help on GitHub Discussions
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                      šŸ”“ Forum support is inactive!

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                      • Topic has been marked as solved  peopleinside peopleinside 
                      • B
                        bastien @peopleinside last edited by

                        @peopleinside
                        Yes, I'm OK with that ;
                        I think we can close this subject.
                        Thanks again for your time.

                        peopleinside 1 Reply Last reply Reply Quote 1
                        • peopleinside
                          peopleinside EX helping member @bastien last edited by

                          @bastien great, I'm glad to hear we find a solution. 😊
                          Thanks for answering back, have a good time too šŸ€

                          šŸ’¬ You can also ask help on GitHub Discussions
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                          • peopleinside
                            peopleinside EX helping member last edited by

                            Closed this topic as is resolved.
                            Post that was made recently was moved to a new discussion that can be found here:
                            https://forums.uvdesk.com/topic/2209/issue-fetching-email

                            šŸ’¬ You can also ask help on GitHub Discussions
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