Solved Email transformation to ticket failed with a "Warning: DOMDocument::saveHTML(): Memory allocation failed :" error

[yl_adc]

Good morning,

When I run the uvdesk:refresh-mailbox command, It returns this error :

php /path/to/uvdesk/bin/console uvdesk:refresh-mailbox myemail@domain.com

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream... 

 3. IMAP stream opened.

 4. Fetching Email collection since 23 October 2023.

 5. Total fetched email -> 4

 6. Starting to convert Emails into Tickets -> 
=============================================
=============================================


  Converting email 1 out of 4.
  
  Error -> Warning: DOMDocument::saveHTML(): Memory allocation failed : reaching arbitrary MAX_URI_LENGTH limit (500 Internal Server Error)

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Here is what I have in the error stack trace:

ErrorException:
Warning: DOMDocument::saveHTML(): Memory allocation failed : reaching arbitrary MAX_URI_LENGTH limit

  at vendor/symfony/dom-crawler/Crawler.php:668
  at Symfony\Component\DomCrawler\Crawler->html()
     (vendor/uvdesk/core-framework/Utils/HTMLFilter.php:1017)
  at Webkul\UVDesk\CoreFrameworkBundle\Utils\HTMLFilter->addClassEmailReplyQuote()
     (vendor/uvdesk/mailbox-component/Services/MailboxService.php:352)
  at Webkul\UVDesk\MailboxBundle\Services\MailboxService->processMail()
     (vendor/uvdesk/mailbox-component/Controller/MailboxChannelXHR.php:46)
  at Webkul\UVDesk\MailboxBundle\Controller\MailboxChannelXHR->processMailXHR()
     (vendor/symfony/http-kernel/HttpKernel.php:153)
  at Symfony\Component\HttpKernel\HttpKernel->handleRaw()
     (vendor/symfony/http-kernel/HttpKernel.php:75)
  at Symfony\Component\HttpKernel\HttpKernel->handle()
     (vendor/symfony/http-kernel/Kernel.php:202)
  at Symfony\Component\HttpKernel\Kernel->handle()
     (vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php:35)
  at Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner->run()
     (vendor/autoload_runtime.php:35)
  at require_once('/var/www/html/uvdesk/vendor/autoload_runtime.php')
     (public/index.php:5) 

Cordially.

[Komal Sharma]

@yl_adc

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

Also, you can check it in your php.ini file, dom extension is installed or not.

If not installed, first you will be installed dom extension in your php file.

You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Alternatively, you can follow the below link for more refrerences:

https://stackoverflow.com/a/66072424

[Komal Sharma]

@yl_adc

Do I need to increase PHP's maximum usable memory capacity to solve this problem? Or is there another solution?

Yes, once you try with the increase PHP's maximum usable memory capacity with this variable limit also MAX_URI_LENGTH limit.

Also, you can check it in your php.ini file, dom extension is installed or not.

If not installed, first you will be installed dom extension in your php file.

You have verified the curl and dom extension is installed or not. For checking the extension follow the below command:

$ php -m

If curl extension is not installed then follow the below command for installed curl extension:

$ sudo apt install php7.4-curl

Alternatively, you can follow the below link for more refrerences:

https://stackoverflow.com/a/66072424