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    Unsolved Configuration problems and/or errors in code

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    • A
      Aurelio last edited by

      Hello, good afternoon,

      I have some doubts/questions.
      I am currently testing UVDesk's open source system and I have found 2 possible errors (I don't know if these options are not for open source).

      The first problem I encountered was in the workflows.
      Selecting a workflow as a condition of either "type" or "status" throws me a 500 error.

      The second problem I found is in the agents section, when I want to delete an agent it also keeps giving me a 500 error.

      In the workflow problem, it tells me that the TicketStatus class does not exist.

      In the agents I have not found to find the problem.

      Could you guide me if this is because you have to buy a plan or something please.

      Thanks in advance, regards.

      https://i.imgur.com/zGhuldp.png

      peopleinside A 2 Replies Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @Aurelio last edited by

        @Aurelio Hi and thank you for your question.

        1. What version of UVdesk are you using?
        2. What version of PHP are you using?
        3. Did you check your server error log?

        How you installed UVdesk: docker, SSH, FTP?

        Those questions can help developers to reply to your topic.
        Developers reply can take a little bit more long than mine reply. 😊

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

        A 1 Reply Last reply Reply Quote 0
        • A
          Aurelio @peopleinside last edited by Aurelio

          This post is deleted!
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          • A
            Aurelio @Aurelio last edited by

            @peopleinside Hi!

            I answer the questions you asked me with pleasure.

            What version of UVdesk are you using?
            I am using the latest stable version of the project, which is found on the official website to download.

            What version of PHP are you using?
            The PHP version I'm using is 8.0

            Did you check your server error log?
            Yes, I verify the error on my server, but, it is the same one that attached in the link I put, it directly tells me that the files do not exist.

            How you installed UVdesk: docker, SSH, FTP?
            Use the method of downloading the .zip file from the official website, is it really necessary to use any other method? Likewise, use the FTP to upload the zip and unzip it.

            Thank you very much in advance for the help

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @Aurelio last edited by

              @Aurelio Thank you for the infos. Please hold on for a reply from UVdesk staff.

              I'm using UVdesk and I don't have experienced this issues.
              UVdesk staff reply can take more time then my reply.

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

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              • A
                Aurelio @peopleinside last edited by

                @peopleinside I understand, in fact I haven't had any other problems compared to these... Could you pass me the root file that has no problems? The one who says he uses.
                In order to do tests on my hosting or locally.
                The truth is that the system seems too good to me and they are the only things that I cannot find a solution to, since I have reviewed the code and indeed, the classes of those errors are not in the code.

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @Aurelio last edited by

                  @Aurelio sorry, my root file has personal data.
                  You need wait a reply from the UVdesk staff.

                  I suppose you have already downloaded the root file from the UVdesk https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

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                  • A
                    Aurelio @peopleinside last edited by

                    @peopleinside In fact, it is the .zip that I have and that is throwing me errors with the aforementioned.
                    Well, I guess I'll have to wait for an administrator to answer me and give me a solution.
                    Thanks anyway for trying to help.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist @Aurelio last edited by

                      @Aurelio you are welcome, let's wait a UVdesk staff reply

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

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                      • Komal Sharma
                        Komal Sharma UVdesk Staff last edited by

                        We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

                        peopleinside 1 Reply Last reply Reply Quote 1
                        • peopleinside
                          peopleinside mod admin community specialist @Komal Sharma last edited by

                          @Komal-Sharma Thanks for the answer, I will keep this topic as unresolved until you never release a fix. Thanks.

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

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