Configuration problems and/or errors in code

Aurelio

Hello, good afternoon,

I have some doubts/questions.
I am currently testing UVDesk's open source system and I have found 2 possible errors (I don't know if these options are not for open source).

The first problem I encountered was in the workflows.
Selecting a workflow as a condition of either "type" or "status" throws me a 500 error.

The second problem I found is in the agents section, when I want to delete an agent it also keeps giving me a 500 error.

In the workflow problem, it tells me that the TicketStatus class does not exist.

In the agents I have not found to find the problem.

Could you guide me if this is because you have to buy a plan or something please.

Thanks in advance, regards.

https://i.imgur.com/zGhuldp.png

peopleinside

@Aurelio Hi and thank you for your question.

What version of UVdesk are you using?
What version of PHP are you using?
Did you check your server error log?

How you installed UVdesk: docker, SSH, FTP?

Those questions can help developers to reply to your topic.
Developers reply can take a little bit more long than mine reply.

Aurelio

This post is deleted!

Aurelio

@peopleinside Hi!

I answer the questions you asked me with pleasure.

What version of UVdesk are you using?
I am using the latest stable version of the project, which is found on the official website to download.

What version of PHP are you using?
The PHP version I'm using is 8.0

Did you check your server error log?
Yes, I verify the error on my server, but, it is the same one that attached in the link I put, it directly tells me that the files do not exist.

How you installed UVdesk: docker, SSH, FTP?
Use the method of downloading the .zip file from the official website, is it really necessary to use any other method? Likewise, use the FTP to upload the zip and unzip it.

Thank you very much in advance for the help

peopleinside

@Aurelio Thank you for the infos. Please hold on for a reply from UVdesk staff.

I'm using UVdesk and I don't have experienced this issues.
UVdesk staff reply can take more time then my reply.

Aurelio

@peopleinside I understand, in fact I haven't had any other problems compared to these... Could you pass me the root file that has no problems? The one who says he uses.
In order to do tests on my hosting or locally.
The truth is that the system seems too good to me and they are the only things that I cannot find a solution to, since I have reviewed the code and indeed, the classes of those errors are not in the code.

peopleinside

@Aurelio sorry, my root file has personal data.
You need wait a reply from the UVdesk staff.

I suppose you have already downloaded the root file from the UVdesk https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

Aurelio

@peopleinside In fact, it is the .zip that I have and that is throwing me errors with the aforementioned.
Well, I guess I'll have to wait for an administrator to answer me and give me a solution.
Thanks anyway for trying to help.

peopleinside

@Aurelio you are welcome, let's wait a UVdesk staff reply

Komal Sharma

We have already noticed these errors in the latest release uvdesk so we will try to fix them in an upcoming release.

peopleinside

@Komal-Sharma Thanks for the answer, I will keep this topic as unresolved until you never release a fix. Thanks.

peopleinside

I'm marking this as resolved as the staff is working on a fix.
Please hold the new version and test it, if still have issue update this thread or open a ticket: https://support.uvdesk.com/en/customer/create-ticket/

Komal Sharma

@Aurelio

We have updated our core-framework bundle and automation bundle for these issues:

Agent deleting
Workflow condition "type" or "status"

So you can update the core-framework bundle and automation bundle follow the below steps:

Firstly, open your terminal in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with the agent deleting and setting the workflow conditions: type or status option then let us know.

Ahmed

@Komal-Sharma how can i get this update on windows xampp ?

Komal Sharma

@Ahmed said in Configuration problems and/or errors in code:

how can i get this update on windows xampp ?

In windows, you will follow the same steps in your project root directory like:

C:\xampp\htdocs\your-project-folder-name

Now you can run these commands in your project root directory now run the below commands for updating the module:

$ composer require uvdesk/core-framework:dev-master

$ composer require uvdesk/automation-bundle:dev-master

Now, clear the cache of the project using the below command:

$ php bin/console c:c

If you have still a problem with updating the modules then let us know.

Solved Configuration problems and/or errors in code