Topics created by Vickie Trollinge

@Sanjeev
Thanks bro, for your help!!

@Vickie-Trollinge

For this query you just need to make some few changes to do this.

1.  Add all status to your database  table uv_ticket_status  as we have added two new status here in below image in database table.

582da893-3d6e-48af-9690-c3ec0975eff1-image.png

2. Now locate file vendor->uvdesk->core-framework->Repository->TicketRepository.php open  TicketRepository.php  and  reach to  getTicketTabDetails()  function.

$data = array(1 => 0, 2 => 0, 3 => 0, 4 => 0, 5 => 0, 6 => 0, 7 => 0, 8 => 0); 
 
Add new entries in $data array here as we have added 7 and 8.

3. Finally  locate   vendor->uvdesk->core-framework->Resources->views->ticketList.html.twig
 
open ticketList.html.twig  and  go to line 134  add new status elements here.

<li>
<a href="#" data-id="7" class="uv-aside-nav-active"><span class="name">{{ 'Hold'|trans }}</span><span class="uv-flag-gray">0</span></a>
</li>
 
<li>
<a href="#" data-id="8" class="uv-aside-nav-active"><span class="name">{{ 'Coming'|trans }}</span><span class="uv-flag-gray">0</span></a>
</li>
 
and provide the data-id as same as in database.

You can make this changes and the things will work as expected.

9391c439-6e33-4773-8411-91e1c211f71a-image.png

Thanks,

@Vickie-Trollinge

If accidentally forget your admin password and not able to login don't worry you can create a new admin password using below command.

php bin/console uvdesk_wizard:defaults:create-user ROLE_ADMIN

Just fill all the details for the admin and login using new details.

@Vickie-Trollinge

We have recently made some updates now it should work for you whenever you update ticket status a mail will reach to customer that your ticket status has been changed. You just need to setup a workflow for the same.

Locate path in your project:

vendor/uvdesk/core-framework/Workflow/Actions/Ticket/MailCustomer.php

open MailCustomer.php and made changes as done here.

Or

you can simply replace your file content from here.

@Sanjeev I made the changes and it works!! Thank you for your quick support 🙂
Keep delivering the best customer support 👍