Topics created by leedsy90

@leedsy90 do you have email configured on swiftmailer and also mailbox?
Two screenshots of this two pages can help.. I suggest to cover / hide from the screenshot the first part of the email before the @ .

If you use Gmail you will need maybe activate the two steps. Before activate the two step be sure you have full and update recovery options: email and phone number as described here.

Also, once you activate the two steps, generate and save recovery backup codes in a safe place where no one can access.

Once you done all this steps you will need generate a specific app password than use that password in UVdesk when you configure the email address instead use the Google account password.

Be sure also to not use wrong SSH command.
> > This discussion < < can maybe help.

@noman I don't think additional info are necessary on this post: if you need follow the solution on this topic you need simply find the patch indicated in previous post. if you have difficulty you can include some screenshots to make us understand better.

@leedsy90

Login to database, open uv_user table and search email id of account owner now here after search note id of user.

Now open uv_user_instance and search user id which you got from uv_user table once done update that row and make support_role_id to 3

@leedsy90

I have a few other question so will open separate thread for these.

We would love to resolve your queries.