Posts made by leedsy90

OMG! @vipin you are an absolute genius! Editing the uvdesk_mailbox.yaml and adding the '{imap.public-internet.co.uk:993/imap/ssl}INBOX' string worked!

Okay so I don't know whats changed, other than setting the swift mailer to use port 25 with no SSL, but now I get a different error:

Again it cannot be the password as I've logged into this mailbox in two separate webmail clients.

Thanks, everybody, I followed the steps outlined above and can confirm this is now resolved.

Hi,

@gulzarahmad is the engineer currently trying to assist me with getting the mailbox/swift mailer working on the VPS community install.

After enabling less secure apps the mailbox is now fetching correctly from Gmail, however, this is not useful as I have a company domain with associated IMAP mailboxes that still do not work.

The IMAP server details are correct (although the mailbox config does not allow for port configuration so I can only assume its using 993 or 143 to fetch) I have tested the credentials using the providers webmail portal and they work perfectly fine on another rainloop webmail instance using the incoming/outgoing server details.

There is no useful output on the failure to fetch, simply;

But the mailbox does exist!

uvdesk_mailbox.yaml shows the correct password, although doesn't show port number or SSL enabled for the corporate IMAP account, should this be added manually?

Hey @peopleinside,

I have already followed this guide when setting up the mailbox and have since deleted the mailbox/swiftmailer configs and tried again, several times to no avail.

I'm lost at what to try next or even how to troubleshoot this further, any additional advice would be greatly appreciated.

Thanks for the reply @OliverGray, however, I can only assume that configuring the SwiftMailer with authentication details should provide the above command with the credentials for the outgoing connection?

Nobody? Surely this has been requested before, is it possible?

I found this:

***Hello B- RG,
You can achieve this by simply made few changes.
For changing password for Agents:
locate path in your project:
vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig
open this file reach to this section https://github.com/uvdesk/c...
And replace:
{% if userDetails and userDetails.isVerified %}
BY
{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

For changing Customers password:
locate path in your project:
vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/c...

And replace :
{% if userDetails and userDetails.isVerified %}
BY
{% if user_service.isAccessAuthorized('ROLE_ADMIN') %}

Thanks,
Team UVDesk***

Source: Comments on this page: https://support.uvdesk.com/es/blog/how-can-admin-change-agents-password

However I have done the above and see no change, do I have to reload a service or config?

I have already performed the latest advice from here:

https://forums.uvdesk.com/topic/1829/problem-in-the-php-mailbox/4

And this has not resolved the issue.

Mods please move this to technical help, my apologies for creating in the wrong subforum

Also may or may not be related but I tried to send an email using the "php bin/console swiftmailersend" function and that also fails with an error I cannot understand as no -f option was specified.

Steps so far;

1. Created mailbox with IMAP provider
2. Tested credentials via webmail
3. Tested incoming/outgoing mail server settings via Outlook, can send and receive emails
4. Configured the Swift Mailers via web GUI and allowed the system to make mailer ID and made a note of this
5. Configured "Mailboxes" using tested IMAP details and allowed the system to make note of mailer ID
6. SSH'd into VPS, cd to root directory /var/www/html and ran PHP bin/console uvdesk:refresh-mailbox Mailer ID and got the attached message, doesn't matter if I use the email address associated with the mailer id or the mailer id itself, neither work.

I'm so close to having a working system, hopefully somebody can give me some pointers to troubleshoot the issue further.

I don't see an option for setting the password when creating new agents/customers, is it possible to enable these fields?

I haven't set up mail fetching etc yet so can only assume the agents would normally get an email with setup instructions? is this the normal process?

I need to change the account owner to another agent, is this possible?

@Sanjeev Thank you.

I found a similar thread on stackoverflow referring to the dev mode and was able to change this. Thank you for your speedy reply, it's nice to see an active forum for an opensource project.

I have a few other question so will open separate thread for these.

I've installed UVdesk on Ubuntu 18.04 and so far it looks like a brilliant solution, however, if I browse to an invalid URL I get a Symfony Exception page with lots of debug information and I would like to disable this and have a generic 404 page not found page displayed.

Is this possible, a guide and/or screenshots would be very helpful.

I've attached an example.