Posts made by ercanyuzuk

i didn't edit it , just copied from github and replace it this is the updated version for 1.0.18 ...

it works after update the TicketService.php ,

https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

@peopleinside i've check again , I select all tickets in trashed folder , deleting the ticket at the top of the list !

I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

@peopleinside when I create a ticket , email is reveived but when I click to forgot password link, it does not work . yes, I checked the spam folder .

hi,
If users click to password forgot link, the password reset mail does not come. but the mail seems to be sent ..
Version 1.0.18 with php 8.0
Regards,

hi,

version 1.0.18 with php 8.0 , I select all tickets in the trashed and click to delete forever , but nothing happens . the tickets cannot be deleted ?

Regards,

@peopleinside below processes are fixed the issue.

Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
Now, Open the terminal inside the uvdesk folder.
Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

@peopleinside i did but the still i am getting the error .

i got these error

@peopleinside it's the last one , v1.0.16 ...
i deleted core-framework and support-center-bundle folders, and coiped fresh one , nevertheless, it does not work .
but this time, i can get en error messages as soon as upload a file . but on the other hand , i can see the attachment and download after then ...

Hi,
when customers try to download attachments from their tickects on customer's page , the page redirects to agent login page as soon as they click the download link

i deleted the support-center-bundle folder and copied fresh one . after that, it works properly.

Version V-1.0.16
when i click to Contact Us link on the main page, does not redirect to page . the page seems to be loading, but does not open .

@Forcecode Thanks , it works ...

@Sanjeev yes, you can not that as a feature reguest .
The most important deficiency I see right now is the inability to define SLA.
If the agent does not respond to ticket within the specified time, system can inform the supervisior or admin .

hi @Sanjeev . the portal can not merge tickets automatically . Agents are able to do that . ;Therefore , it will not not be risky.
For example , customer sent a mail and ticket generated . Agent replied and follow the ticket. Customer sent a new mail with the same problem but subject is different . in this case, new tickets generated with different id . So, customer has one problem but , there are two tickets in the system . in this case, agent can merge these two tickets.
customer previous tickets is ok, but not solve the issue .
before we used the manage engine support service software , we were able to do that .

If a customer has opened two different records on the same subject, these two records should be combined and followed in a single ticket.

by the way, if i add iframe code in the article via source code , it removes the code . it does not support iframe code ...

@Sanjeev We should be able to receive reports on a daily, monthly, yearly basis by type, by agent, by group or team. on the other hand , We should be able to see which customer has opened the most tickets. we even need to be able to separate it into types or teams. These are the things that come to my mind now. we can diversify them.