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    Solved download attachment issue on customer's page

    Bug Report
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    • peopleinside
      peopleinside EX helping member @ercanyuzuk last edited by

      @ercanyuzuk Hi,
      I'm sorry reading you are experiencing issue with the HelpDesk system.

      What version of UVdesk are you using?

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        ercanyuzuk @peopleinside last edited by

        @peopleinside it's the last one , v1.0.16 ...
        i deleted core-framework and support-center-bundle folders, and coiped fresh one , nevertheless, it does not work .
        but this time, i can get en error messages as soon as upload a file . but on the other hand , i can see the attachment and download after then ...

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        • peopleinside
          peopleinside EX helping member @ercanyuzuk last edited by

          @ercanyuzuk thanks for the report. I'm able to reproduce issue. I get 500 error.
          I will ask the UVdesk team to look into it or maybe I will open an issue on GitHub.

          šŸ’¬ You can also ask help on GitHub Discussions
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          • peopleinside
            peopleinside EX helping member @ercanyuzuk last edited by

            @ercanyuzuk said in download attachment issue on customer's page:

            v1.0.16

            Issue opened, now let's wait the developer team will fix this
            https://github.com/uvdesk/community-skeleton/issues/475

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              ercanyuzuk @peopleinside last edited by

              Ekran Resmi 2021-09-23 16.07.02.png
              ererere.png

              i got these error

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside EX helping member @ercanyuzuk last edited by

                @ercanyuzuk thank you for the report.
                I will try to update you here but I may forget. You can subscribe to the GitHub issue opened:

                https://github.com/uvdesk/community-skeleton/issues/475

                Thank you very much for this report!

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                • peopleinside
                  peopleinside EX helping member last edited by

                  Hi, seems this issue has been fixed from the UVdesk team.

                  They suggest to replace the full core-framework & support-center-bundle packages,
                  than to run the SSH command php bin/console c:c

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                    ercanyuzuk @peopleinside last edited by

                    @peopleinside i did but the still i am getting the error .

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                    • peopleinside
                      peopleinside EX helping member @ercanyuzuk last edited by

                      @ercanyuzuk have you run php bin/console c:c ?

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                        ercanyuzuk @peopleinside last edited by

                        @peopleinside below processes are fixed the issue.

                        Delete your core framework, support-center-bundle & mailbox-component inside uvdesk folder from your_project_name/vendor/uvdesk/ location.
                        Now, Open the terminal inside the uvdesk folder.
                        Now, run git clone https://github.com/uvdesk/core-framework , git clone https://github.com/uvdesk/support-center-bundle & git clone https://github.com/uvdesk/mailbox-component
                        After update packages run PHP bin/console d:s:u --force, PHP bin/console assets:install & PHP bin/console c:c commands in your project root directory

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                        • peopleinside
                          peopleinside EX helping member @ercanyuzuk last edited by

                          @ercanyuzuk great!
                          Thank you for sharing steps that helped you!
                          I'm happy to read you was able to resolve!

                          šŸ’¬ You can also ask help on GitHub Discussions
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