Solved Added images do not appear on the ticket viewing screen.

[omerparlak]

There is a problem: When we click on the link "The images added to the Ticket do not appear on the Ticket viewing screen", it gets 404 Not Found. But the attached images appear in our e-mails.
Version I use: UVDesk Open Source

[peopleinside]

@omerparlak
Hi, what version of UVdesk are you using?
If the version is not too old you should see the version in the footer operator dashboard. The latest version is currently 1.1.3
https://github.com/uvdesk/community-skeleton/releases

What version of PHP are you using?
Are you able to reproduce the issue in the demo at the following link?
https://demo.uvdesk.com/

If you provide some steps to reproduce the issue this can help.
Was the images been attached or just pasted into the editor?

Be sure also the issue you are facing is not the issue described here: https://forums.uvdesk.com/topic/2177/uvdesk-open-attachment-in-ticket-no-route-found-for , if so you will find how to fix in that topic.

We will wait your feedback.
If you have not resolved you can post required details here and a UVdesk staff member should reply to you asap. This can require some time.

[blckhwk]

@peopleinside I think this issue is related to mine. I encountered the issue when I switched to the version 1.1.3

And unfortunately the issue is still unresolved

I could be wrong but I hope the UVdesk dev team will give us the resolution sooner.

[omerparlak]

@peopleinside This is version 1.1.3. Core Version 1.1.4

[peopleinside]

@omerparlak and @blckhwk let's wait a UVdesk staff reply.
@Komal-Sharma any update regarding this issue?

@Komal-Sharma the following topic is awaiting a reply from you since 25 days: https://forums.uvdesk.com/topic/2182/attachment-error-on-tickets/5?_=1695969180109

[peopleinside]

@Komal-Sharma your demo at demo.uvdesk.com should be updated to the latest UVdesk version, hoping you will resolve bugs if attachment are not showed correctly.

[peopleinside]

@omerparlak @blckhwk

I tried to reproduce the issue on my UVdesk that is updated as the demo.uvdesk.com still be an old version.

From the @blckhwk screenshot I see that attachments to the ticket is not visible.

The attachment has the .png extension?

I tried to create a ticket in my UVdesk instance and from the web interface I added a .png image.

Once the ticket was submitted I logged as operator and I was able to see correctly the attachment.

So currently I don't know if I need different steps from you to reproduce the issue.

[blckhwk]

@peopleinside In our case literally every attachment cannot be previewed

This example is .xlsx

but the download as zip is working fine.

[peopleinside]

@blckhwk sound strange that we are using the same UVdesk version but the issue is not replicable by me.

You are using the latest version?
1.1.3. Core Version 1.1.4

Did you try to run browser developer console when open the ticket to see if you are able to see some relevant loading error maybe in the network tab?

Are you running an updated PHP version 8.2? 8.1?

[blckhwk]

@peopleinside

[peopleinside]

@blckhwk thanks for the info.
At this point we need wait a UVdesk staff reply.

I'm unable to reproduce this issue on my server but we have to see how this issue can be resolved and what can be the cause.

If you can I suggest to use browser developer console to see why the uploaded file are not showed. Have you ever used browser developer console before?

In network tab, by reloading the page, you can see if you have 500 error or 404 error that mean resource not found or any kind of other error.

[omerparlak]

@peopleinside I can see image previews on my server where UVDesk is installed. But when I log in from any computer on my network, I cannot see it. There may be a clue for you regarding the problem. (I can download the images when I click on the question mark)

[peopleinside]

@omerparlak umh i don't understand what you mean.

@omerparlak said in Added images do not appear on the ticket viewing screen.:

I can see image previews on my server where UVDesk is installed.

Well suppose my UVdesk install is helpdesk.mydomain.ext and I wanna test if attachments are not visible to the operator.

I simulate to be an user and I open a ticket by compiling the contact UI page and attached a png image.

The ticket is created successfully then I login to my operator interface, I open the ticket and I can see correctly the image preview. No question mark, I see the image preview. Clicking on it ask me if open or download.

This let me think I cannot see any issue.

Now I dont understand what you mean by saying you can see the image preview where UVdesk is installed but when log in from any computer you cannot see it.

[omerparlak]

@peopleinside
Normal computer and server screenshots respectively:

[Komal Sharma]

@omerparlak

Once you can verified your site_url is correct or not in uvdesk.yaml file. Please follow the below path:

your-project-folder-name/config/packages/uvdesk.yaml

If site_url is not same please update this site_url because site_url should be same of your running project url.

After that clear cache of your project under project root directory using the below command:

$ php bin/console c:c

Also, let us know your installed project on any server or docker setup.

Kind Respects,
Uvdesk Team

[peopleinside]

@omerparlak as no replies are added I'm marking this as resolved.