Having trouble setting up Mailbox

swebervna · 28 Mar 2023, 14:23

I'm trying to set up the mailbox so when users reply to ticket emails via email, it'll reach UVdesk and match it to the ticket (hoping that's how it works?). Also for opening new tickets via email.

Nothing's happening with my configuration; when I run php bin/console uvdesk:refresh-mailbox {mailbox email} I get the following error:

I configured IMAP for Gmail as such:

Notes

Firewall is not blocking IMAP traffic
IMAP is turned on for this Gmail account

Komal Sharma · 30 Mar 2023, 06:37

@swebervna

I followed the steps in that GitHub issue and now I no longer get the "imap_open" error but at the very end of the fetching email, I get the following error:

This seems like an issue being caused due to missing packages. Please ensure that you have the php xml extension installed within your environment and restart your apache service. Use the "php -m | grep xml" command to check if the extension is installed and available, alternatively you could also use the phpinfo(); to review the available php extensions.

In case the issue persist, we would suggest you to reinstall the extension itself.

Komal Sharma · 29 Mar 2023, 06:07

@swebervna

I'm trying to set up the mailbox so when users reply to ticket emails via email, it'll reach UVdesk and match it to the ticket (hoping that's how it works?). Also for opening new tickets via email.
Nothing's happening with my configuration; when I run php bin/console uvdesk:refresh-mailbox {mailbox email} I get the following error

Let us know, you have followed this blog for configuration for gmail mailbox:

https://www.uvdesk.com/en/blog/setup-gmail-mailbox-uvdesk-open-source-helpdesk/

Once you check your IMAP extension is enabled or not.

Also, you can check this github issue for more reference:

https://github.com/uvdesk/core-framework/issues/273#issuecomment-588155562

Check these links too.
https://stackoverflow.com/questions/48179146/attempted-to-call-function-imap-open-from-namespace

https://www.php.net/manual/en/function.imap-open.php

swebervna · 29 Mar 2023, 13:04

@Komal-Sharma I followed the steps in that GitHub issue and now I no longer get the "imap_open" error but at the very end of the fetching email, I get the following error:

Komal Sharma · 30 Mar 2023, 06:37

@swebervna

I followed the steps in that GitHub issue and now I no longer get the "imap_open" error but at the very end of the fetching email, I get the following error:

This seems like an issue being caused due to missing packages. Please ensure that you have the php xml extension installed within your environment and restart your apache service. Use the "php -m | grep xml" command to check if the extension is installed and available, alternatively you could also use the phpinfo(); to review the available php extensions.

In case the issue persist, we would suggest you to reinstall the extension itself.

swebervna · 30 Mar 2023, 12:42

@Komal-Sharma Yes, that was it! I needed to install php-xml for PHP 8.1 specifically (php8.1-xml) since that's what UVdesk is using.

Thank you

Komal Sharma · 31 Mar 2023, 05:27

@swebervna

Yes, that was it! I needed to install php-xml for PHP 8.1 specifically (php8.1-xml) since that's what UVdesk is using.

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