Delay in converting email to ticket

Pedro Kerche · 24 Mar 2023, 19:49

I'm having a problem converting emails into tickets.
It is taking too long to convert and apparently everything is normal.

Komal Sharma · 27 Mar 2023, 07:54

@Pedro-Kerche said in Delay in converting email to ticket:

I'm having a problem converting emails into tickets.
It is taking too long to convert and apparently everything is normal.
I'm using version v -1.0.13

We are inform to you, when you are fetching your inbox using mailbox command so here emails is more. So this reason it takes more time while mailbox fetch.

If your emails fetch from inbox so you are also deleted your fetched emails from inbox so that next fetching mailbox not taking again for these emails processing.

We are inform to you this feature is available in the latest release uvdesk. If you are using the latest version so using the composer command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

peopleinside · 24 Mar 2023, 20:01

@Pedro-Kerche provide more info about UVdesk version used, how ou installed it and PHP version in use. This informations will help UVdesk staff and developers when they will reply.

The reply from staff can take more long time than my reply so you will need wait some day or tomorrow for have a developer or staff reply.

Add the required info to your post.

Pedro Kerche · 24 Mar 2023, 20:05

I'm using version v -1.0.13

peopleinside · 24 Mar 2023, 20:25

@Pedro-Kerche this is not an updated version, just to inform you.
The latest version is https://github.com/uvdesk/community-skeleton/releases/tag/v1.1.1 released at September 2022

Komal Sharma · 27 Mar 2023, 07:54

@Pedro-Kerche said in Delay in converting email to ticket:

I'm having a problem converting emails into tickets.
It is taking too long to convert and apparently everything is normal.
I'm using version v -1.0.13

We are inform to you, when you are fetching your inbox using mailbox command so here emails is more. So this reason it takes more time while mailbox fetch.

If your emails fetch from inbox so you are also deleted your fetched emails from inbox so that next fetching mailbox not taking again for these emails processing.

We are inform to you this feature is available in the latest release uvdesk. If you are using the latest version so using the composer command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

Pedro Kerche · 27 Mar 2023, 08:16

@Komal-Sharma I cleaned out the inbox. but the problem now is in the ticket part. it's not converting. it identifies the email, but does not convert. In the image I provided, he reads the email, but is no longer creating tickets. do you know what it could be?

peopleinside · 27 Mar 2023, 08:19

@Pedro-Kerche the suggestion is to update to the latest version.

Komal Sharma · 27 Mar 2023, 09:31

@Pedro-Kerche said in Delay in converting email to ticket:

I cleaned out the inbox. but the problem now is in the ticket part. it's not converting. it identifies the email, but does not convert. In the image I provided, he reads the email, but is no longer creating tickets. do you know what it could be?

It may be due to two reasons:

site_url is not correct.
Processing of ticket conversion URL is blocked due to any security reason.

Once check your site URL follow this path:

uvdesk.yaml file config/packages/uvdesk.yaml and find site_url, enter the localhost or domain path till public, and make sure you have removed http://

For example: localhost/folder_name/public

You can clear the cache with the php command:

php bin/console c:c

Also, you can create a new project with the latest release updates.

Solved Delay in converting email to ticket