An unexpected error fetching email

ics-tas_admin

Dear All,
We are verifying the error in object when I attempt to manually fetching email.
All the configuration appear as ok, We have tested step by step all the principal steps. Now I have sended a new mail to the support account mail, and now I see the mail is retrieved but not processed with the error:
"An unexpected error occurred: Warning: Trying to access array offset on value of type null"
My installation is on ubuntu, php8.2, apache, mysql.
Attached the screenshot of the problem.
Some idea regarding this problem?

Komal Sharma

@ics-tas_admin

We are verifying the error in object when I attempt to manually fetching email.
All the configuration appear as ok, We have tested step by step all the principal steps. Now I have sended a new mail to the support account mail, and now I see the mail is retrieved but not processed with the error:
"An unexpected error occurred: Warning: Trying to access array offset on value of type null"

Let us know, which version of uvdesk you are using.
Also, you have cleared cache of project after setup of mailbox. If not once you clear cache of project using the below command:

$ php bin/console c:c

ics-tas_admin

@Komal-Sharma Thank You so much for Your help.
We have installed the last version available, using composer.
I have also cleared after mailbox setutp and confirm You, We receive the same error.

Komal Sharma

@ics-tas_admin

We have installed the last version available, using composer.
I have also cleared after mailbox setutp and confirm You, We receive the same error.

Can you please share your log file from your project. Please follow the below path for log file:

your-project-folder-name/var/log/dev.log

69da7994-d486-4b40-a57f-fdcdfcf92b90-dev.log-file.png

ics-tas_admin

@Komal-Sharma Thank You for reply,
below the shared dev.log.

link text

Komal Sharma

@ics-tas_admin

below the shared dev.log.
link text

Thanks for sharing with us required file. We will check and updated you.

Thank you for your time and patience!!!

ics-tas_admin

@Komal-Sharma Have You news regarding the problem?
Thank You so much
Antonio

amaridian

@Komal-Sharma

Hello, i have the same problem here with my fresh Installation of UVdesk.

# Retrieving mailbox configuration details for abcdefg@thiebrinker-huette.de:

  - Establishing connection with mailbox
  - Fetching all emails since 20 March 2023
  - Found a total of 1 emails in mailbox since 20 March 2023

  # Processing all found emails iteratively:

    API https://mail.thiebrinker-huette.de/mailbox/listener

    - Processing email 1 of 1:
  An unexpected error occurred: Warning: Trying to access array offset on value of type null

I tracked the error down to line 409 in MailboxService.php:

$thread = $this->container->get('ticket.service')->createTicket($mailData);

the content of $mailData is

Array
(
    [replyTo] => Array
        (
            [0] => 
        )

    [messageId] => <AM4PR0301MB214884248D3E3480033A495290819@AM4PR0301MB2148.eurprd03.prod.outlook.com>
    [inReplyTo] => 
    [referenceIds] => <AM4PR0301MB214884248D3E3480033A495290819@AM4PR0301MB2148.eurprd03.prod.outlook.com>
    [cc] => Array
        (
        )

    [bcc] => Array
        (
        )

    [source] => email
    [createdBy] => customer
    [role] => ROLE_CUSTOMER
    [from] => blablabla@blmedia.de
    [name] => My Name
    [subject] => Test
    [message] => 
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
	{font-family:"Cambria Math";
	panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
	{font-family:DengXian;
	panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
	{font-family:Calibri;
	panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
	{font-family:"\@DengXian";
	panose-1:2 1 6 0 3 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0cm;
	font-size:11.0pt;
	font-family:"Calibri",sans-serif;}
span.E-MailFormatvorlage17
	{mso-style-type:personal-compose;
	font-family:"Calibri",sans-serif;
	color:windowtext;}
.MsoChpDefault
	{mso-style-type:export-only;
	font-family:"Calibri",sans-serif;}
@page WordSection1
	{size:612.0pt 792.0pt;
	margin:70.85pt 70.85pt 2.0cm 70.85pt;}
div.WordSection1
	{page:WordSection1;}
--></style>
</head>
<body lang="DE" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">test<p></p></p>
<p class="MsoNormal"><p> </p></p>
<div>
<p class="MsoNormal" style="background:white"><span style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'>BL</span><span style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#319CD1'>MEDiA </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'>GmbH<br>
Von-Braun-Str. 49<br>
D-48683 Ahaus</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121'><p></p></span></p>
<p class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'>Telefon: <a href="tel:+4925616070200" title="tel:+4925616070200"><span style="color:#0078D4">+49 2561 60702-00</span></a>  <br>
Fax: <a href="tel:+4925616070299" title="tel:+4925616070299"><span style="color:#0078D4">+49 2561 60702-99</span></a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121'><p></p></span></p>
<p class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'>E-Mail: </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:projekte@blmedia.de" title="mailto:projekte@blmedia.de"><span style="color:#0563C1">projekte@blmedia.de</span></a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'><br>
Internet: </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a href="http://www.blmedia.de/" title="http://www.blmedia.de/"><span style="color:#0563C1">www.blmedia.de</span></a></span><span style='font-family:"Arial",sans-serif;color:#212121'><p></p></span></p>
</div>
<p class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#4B4B4D'><br>
Vertretungsberechtigte Geschäftsführer:<br>
</span><p></p></p>
</div>
</body>

    [attachments] => Array
        (
        )

    [threadType] => create
)

Obviously there is an error in the createTicket method, it returns NULL instead of a $thread reference.

Komal Sharma

@amaridian

Hello, i have the same problem here with my fresh Installation of UVdesk.

Can you please share your email raw content of fetching email. Share a compsoer.lock file and also log file of your project. So that we can check the issue.

amaridian

@Komal-Sharma

composer.lock: https://gist.github.com/CRudde/ccbdb58ecd10925f8de0c428c07b72ce
log: https://gist.github.com/CRudde/e01753930758593fe6f4d4f92b3cbc8e

I will send the IMAP credentials via pm.

Komal Sharma

@amaridian

composer.lock: https://gist.github.com/CRudde/ccbdb58ecd10925f8de0c428c07b72ce
log: https://gist.github.com/CRudde/e01753930758593fe6f4d4f92b3cbc8e
I will send the IMAP credentials via pm.

Thanks for sharing with us required file. We will check and updated you.

Thank you for your time and patience!!!

Unsolved An unexpected error fetching email