UVdesk

amaridian

composer.lock: https://gist.github.com/CRudde/ccbdb58ecd10925f8de0c428c07b72ce
log: https://gist.github.com/CRudde/e01753930758593fe6f4d4f92b3cbc8e

I will send the IMAP credentials via pm.

amaridian

@Komal-Sharma

Hello, i have the same problem here with my fresh Installation of UVdesk.

# Retrieving mailbox configuration details for abcdefg@thiebrinker-huette.de:

  - Establishing connection with mailbox
  - Fetching all emails since 20 March 2023
  - Found a total of 1 emails in mailbox since 20 March 2023

  # Processing all found emails iteratively:

    API https://mail.thiebrinker-huette.de/mailbox/listener

    - Processing email 1 of 1:
  An unexpected error occurred: Warning: Trying to access array offset on value of type null

I tracked the error down to line 409 in MailboxService.php:

$thread = $this->container->get('ticket.service')->createTicket($mailData);

the content of $mailData is

Array
(
    [replyTo] => Array
        (
            [0] => 
        )

    [messageId] => <AM4PR0301MB214884248D3E3480033A495290819@AM4PR0301MB2148.eurprd03.prod.outlook.com>
    [inReplyTo] => 
    [referenceIds] => <AM4PR0301MB214884248D3E3480033A495290819@AM4PR0301MB2148.eurprd03.prod.outlook.com>
    [cc] => Array
        (
        )

    [bcc] => Array
        (
        )

    [source] => email
    [createdBy] => customer
    [role] => ROLE_CUSTOMER
    [from] => blablabla@blmedia.de
    [name] => My Name
    [subject] => Test
    [message] => 
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
	{font-family:"Cambria Math";
	panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
	{font-family:DengXian;
	panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
	{font-family:Calibri;
	panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
	{font-family:"\@DengXian";
	panose-1:2 1 6 0 3 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0cm;
	font-size:11.0pt;
	font-family:"Calibri",sans-serif;}
span.E-MailFormatvorlage17
	{mso-style-type:personal-compose;
	font-family:"Calibri",sans-serif;
	color:windowtext;}
.MsoChpDefault
	{mso-style-type:export-only;
	font-family:"Calibri",sans-serif;}
@page WordSection1
	{size:612.0pt 792.0pt;
	margin:70.85pt 70.85pt 2.0cm 70.85pt;}
div.WordSection1
	{page:WordSection1;}
--></style>
</head>
<body lang="DE" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">test<p></p></p>
<p class="MsoNormal"><p> </p></p>
<div>
<p class="MsoNormal" style="background:white"><span style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'>BL</span><span style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#319CD1'>MEDiA </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'>GmbH<br>
Von-Braun-Str. 49<br>
D-48683 Ahaus</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121'><p></p></span></p>
<p class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'>Telefon: <a href="tel:+4925616070200" title="tel:+4925616070200"><span style="color:#0078D4">+49 2561 60702-00</span></a>  <br>
Fax: <a href="tel:+4925616070299" title="tel:+4925616070299"><span style="color:#0078D4">+49 2561 60702-99</span></a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121'><p></p></span></p>
<p class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'>E-Mail: </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:projekte@blmedia.de" title="mailto:projekte@blmedia.de"><span style="color:#0563C1">projekte@blmedia.de</span></a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4B4B4D'><br>
Internet: </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a href="http://www.blmedia.de/" title="http://www.blmedia.de/"><span style="color:#0563C1">www.blmedia.de</span></a></span><span style='font-family:"Arial",sans-serif;color:#212121'><p></p></span></p>
</div>
<p class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#4B4B4D'><br>
Vertretungsberechtigte Geschäftsführer:<br>
</span><p></p></p>
</div>
</body>

    [attachments] => Array
        (
        )

    [threadType] => create
)

Obviously there is an error in the createTicket method, it returns NULL instead of a $thread reference.

amaridian

@amaridian

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