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    SOLVED Mailbox Not Found - cPanel Email IMAP

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    • peopleinside
      peopleinside mod admin community specialist @WisTex last edited by

      @wistex said in Mailbox Not Found - cPanel Email IMAP:

      php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test

      Hi, maybe the ommand should be:

      php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test@example.com
      

      intead of:

      php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test
      

      because test is not an email address.

      UVdesk passionate | Community moderator | External consultant

      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
      You can always get in touch also with the UVdesk team
      https://support.uvdesk.com/en/

      W 1 Reply Last reply Reply Quote 0
      • vipin
        vipin developer UVdesk Staff @WisTex last edited by vipin

        @wistex

        If i am not wrong, you was pass the wrong email address
        test@example.com => support@example.info

        06989382-90b4-45be-9263-08e24ea5669a-image.png

        73b64b80-a7c5-4447-9ebf-35e6b1975692-image.png

        As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

        Run the below command:
        php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

        W 1 Reply Last reply Reply Quote 0
        • W
          WisTex @peopleinside last edited by

          @peopleinside I tried that too.

          [accountname@servername ~]$ php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test@example.com
          
           1. Processing uvdesk mailbox configuration.
          
           Mailbox for email test@example.com not found.
          
          peopleinside vipin 2 Replies Last reply Reply Quote 0
          • peopleinside
            peopleinside mod admin community specialist @WisTex last edited by

            @wistex from the admin UI of your UVdesk install, what you see on settings/email/settings: do you see a correct email address or a localhost email address?

            Have you also checked to have setup the email on the two admin UI pages in UVDesk: mailbox and swiftmailer?

            Consider that UVdesk actually never verify if you put correct credentials so, if something in the configuration is wrong, you get errors when fetching email.

            In settings, mailbox what host you inserted in the filed host of the desired email address?

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

            W 1 Reply Last reply Reply Quote 0
            • W
              WisTex @peopleinside last edited by

              @peopleinside said in Mailbox Not Found - cPanel Email IMAP:

              from the admin UI of your UVdesk install, what you see on settings/email/settings: do you see a correct email address or a localhost email address?

              It says the email Id is support@localhost and it refuses to let me change it to the real email address. support@localhost is not a real email address.

              And the correct swiftmailer is set. I even reset the password on the email account just to make sure that I am using the correct password. I've verified the ports.

              In settings, mailbox what host you inserted in the filed host of the desired email address?

              For the host, I have tried:
              example.com
              mail.example.com
              {example.com:993/imap/ssl}INBOX

              So far, nothing has worked.

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside mod admin community specialist @WisTex last edited by peopleinside

                @wistex try to clear cache and see if refreshing the email setting page fix the issue with the wrong email support@localhost.

                To clean cache: go on SSH, open UVdesk folder root, be sure to be not logged as root user, and lunch the command to clean cache: php bin/console c:c

                The host should be compiled as your latest example:

                {example.com:993/imap/ssl}INBOX
                

                but this will not work if your server has not a valid SSL certificate.

                If this is the case you need to try a LESS SECURE option:

                {example.com:993/imap/ssl/novalidate-cert}INBOX
                

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                W 1 Reply Last reply Reply Quote 0
                • W
                  WisTex @peopleinside last edited by

                  @peopleinside Clearing the cache does not change the Email Settings page, but the actual configuration file has the correct data:

                  /home/accountname/public_html/desk/config/packages/uvdesk.yaml

                  uvdesk:
                      site_url: 'desk.example.info/public'
                      upload_manager:
                          id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
                      
                      support_email:
                          id: support@example.info
                          name: UVDesk Community
                          mailer_id: support@example.info
                  

                  /home/accountname/public_html/desk/config/packages/swiftmailer.yaml

                  swiftmailer:
                      default_mailer: support@example.info
                      mailers:
                          support@example.info:
                              transport: smtp
                              username: support@example.info
                              password: notmyrealpassword
                              host: mail.example.info
                              port: 465
                              encryption: ssl
                              auth_mode: login
                              sender_address: support@example.info
                              delivery_addresses: ['']
                              disable_delivery: false
                  

                  /home/accountname/public_html/desk/config/packages/uvdesk_mailbox.yaml

                  # Configure your mailboxes here
                      mailboxes:
                          support@example.info:
                              name: support@example.info
                              enabled: true
                              deleted: false
                  
                              # [SMTP] Outgoing mail server
                              # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
                              smtp_server: 
                                  mailer_id: support@example.info
                  
                              # [IMAP] Incoming mail server
                              # IMAP configurations to use for fetching emails from mailbox
                              imap_server:
                                  host: '{mail.example.info:993/imap/ssl}INBOX'
                                  username: support@example.info
                                  password: notmyrealpassword
                  

                  Also, the certificate is value:

                  AutoSSL Domain Validated
                  Expires on September 22, 2022. The certificate will renew via AutoSSL.
                  

                  I even tried {example.com:993/imap/ssl/novalidate-cert}INBOX as well.

                  Do you see anything in there that is off?

                  peopleinside 2 Replies Last reply Reply Quote 0
                  • peopleinside
                    peopleinside mod admin community specialist @WisTex last edited by

                    @wistex Let's wait a developer reply 🙂 (maybe this will require some more time and maybe the reply will arrive tomorrow).

                    @vipin - @Sanjeev

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

                    1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist @WisTex last edited by

                      @wistex mailparse checks has been passed when you installed UVdesk?
                      Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).

                      How you installed UVdesk? GitHub, SSH, Composer?
                      In the Dashboard footer of UVdesk do you see the version of UVdesk?

                      This questions can help developers to better help you.

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

                      W 1 Reply Last reply Reply Quote 0
                      • W
                        WisTex @peopleinside last edited by

                        @peopleinside said in Mailbox Not Found - cPanel Email IMAP:

                        Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).
                        How you installed UVdesk? GitHub, SSH, Composer?
                        In the Dashboard footer of UVdesk do you see the version of UVdesk?

                        I had issues installing UVdesk on PHP 8.1. so I downgraded that particular subdomain to 7.4. I would like to resolve that issue next, but right now I need to concentrate on fixing the email issue.

                        I installed UVdesk using Softalicious in cPanel.

                        I am using V -1.1.0 according to the footer.

                        peopleinside 1 Reply Last reply Reply Quote 0
                        • peopleinside
                          peopleinside mod admin community specialist @WisTex last edited by

                          @wistex thanks for the infos.
                          PHP 7.4 should be fine.

                          Check on the forum chat, I wrote a private message in the main time we wait a developer reply.

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

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                          • peopleinside
                            peopleinside mod admin community specialist last edited by peopleinside

                            @WisTex I'm sorry to see no developers replied to this thread.
                            @vipin @Sanjeev

                            If no reply persist you can try to open a ticket here:
                            https://support.uvdesk.com/en/

                            UVdesk passionate | Community moderator | External consultant

                            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                            You can always get in touch also with the UVdesk team
                            https://support.uvdesk.com/en/

                            1 Reply Last reply Reply Quote 0
                            • vipin
                              vipin developer UVdesk Staff @WisTex last edited by vipin

                              @wistex

                              If i am not wrong, you was pass the wrong email address
                              test@example.com => support@example.info

                              06989382-90b4-45be-9263-08e24ea5669a-image.png

                              73b64b80-a7c5-4447-9ebf-35e6b1975692-image.png

                              As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

                              Run the below command:
                              php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

                              W 1 Reply Last reply Reply Quote 0
                              • Topic has been marked as solved  peopleinside peopleinside 
                              • W
                                WisTex @vipin last edited by

                                @vipin said in Mailbox Not Found - cPanel Email IMAP:

                                As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

                                Unfortunately, that is not the case. I did not want to reveal my real email address on a public forum, so those are not the email addresses I am using.

                                I have tried multiple email addresses on multiple servers, and I just can't get it to work.

                                peopleinside 1 Reply Last reply Reply Quote 0
                                • peopleinside
                                  peopleinside mod admin community specialist @WisTex last edited by

                                  @wistex thanks for the update.
                                  I'm sorry to see 3 days has been past without a reply to your update.

                                  I'm monitoring the community but I'm not a developer to help you.
                                  I offered also to you my time for free in my personal live chat but no chat has started. (Better for me, I have not busy my time - I'm joking).

                                  Developers can be busy so a reply from the UVdesk team may require time, especially for the free open source.

                                  Thank you for your patience.

                                  UVdesk passionate | Community moderator | External consultant

                                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                  You can always get in touch also with the UVdesk team
                                  https://support.uvdesk.com/en/

                                  1 Reply Last reply Reply Quote 0
                                  • vipin
                                    vipin developer UVdesk Staff last edited by

                                    @WisTex

                                    Please mail us your query at support@uvdesk.com. Our team will help you.

                                    1 Reply Last reply Reply Quote 1
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