Mailbox Not Found - cPanel Email IMAP

WisTex · 24 Jun 2022, 16:04

I am getting the error:

[accountname@servername ~]$ php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test

 1. Processing uvdesk mailbox configuration.

 Mailbox for email test not found.

Mailbox settings:

test:
            name: Test Mailbox
            enabled: true
            deleted: false

            # [SMTP] Outgoing mail server
            # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
            smtp_server: 
                mailer_id: test@example.com

            # [IMAP] Incoming mail server
            # IMAP configurations to use for fetching emails from mailbox
            imap_server:
                host: '{example.com:993/imap/ssl}INBOX'
                username: test@example.com
                password: nottherealpassword

This was generated from input from the form at example.com/public/en/member/settings/mailbox/update/test

I have obviously substituted example.com for the real domain.

Why am I getting this error? The mailbox exists. It is set up in cPanel and I am able to log into it.

I tried changing the hostname to example.com and that does not work either.

What are the correct settings?

vipin · 29 Jun 2022, 11:38

@wistex

If i am not wrong, you was pass the wrong email address
test@example.com => support@example.info

As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

Run the below command:
php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

peopleinside · 24 Jun 2022, 16:12

@wistex said in Mailbox Not Found - cPanel Email IMAP:

php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test

Hi, maybe the ommand should be:

php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test@example.com

intead of:

php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test

because test is not an email address.

WisTex · 24 Jun 2022, 16:14

@peopleinside I tried that too.

[accountname@servername ~]$ php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox test@example.com

 1. Processing uvdesk mailbox configuration.

 Mailbox for email test@example.com not found.

peopleinside · 24 Jun 2022, 16:21

@wistex from the admin UI of your UVdesk install, what you see on settings/email/settings: do you see a correct email address or a localhost email address?

Have you also checked to have setup the email on the two admin UI pages in UVDesk: mailbox and swiftmailer?

Consider that UVdesk actually never verify if you put correct credentials so, if something in the configuration is wrong, you get errors when fetching email.

In settings, mailbox what host you inserted in the filed host of the desired email address?

WisTex · 24 Jun 2022, 16:30

@peopleinside said in Mailbox Not Found - cPanel Email IMAP:

from the admin UI of your UVdesk install, what you see on settings/email/settings: do you see a correct email address or a localhost email address?

It says the email Id is support@localhost and it refuses to let me change it to the real email address. support@localhost is not a real email address.

And the correct swiftmailer is set. I even reset the password on the email account just to make sure that I am using the correct password. I've verified the ports.

In settings, mailbox what host you inserted in the filed host of the desired email address?

For the host, I have tried:
example.com
mail.example.com
{example.com:993/imap/ssl}INBOX

So far, nothing has worked.

peopleinside · 24 Jun 2022, 16:38

@wistex try to clear cache and see if refreshing the email setting page fix the issue with the wrong email support@localhost.

To clean cache: go on SSH, open UVdesk folder root, be sure to be not logged as root user, and lunch the command to clean cache: php bin/console c:c

The host should be compiled as your latest example:

{example.com:993/imap/ssl}INBOX

but this will not work if your server has not a valid SSL certificate.

If this is the case you need to try a LESS SECURE option:

{example.com:993/imap/ssl/novalidate-cert}INBOX

WisTex · 24 Jun 2022, 16:51

@peopleinside Clearing the cache does not change the Email Settings page, but the actual configuration file has the correct data:

/home/accountname/public_html/desk/config/packages/uvdesk.yaml

uvdesk:
    site_url: 'desk.example.info/public'
    upload_manager:
        id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
    
    support_email:
        id: support@example.info
        name: UVDesk Community
        mailer_id: support@example.info

/home/accountname/public_html/desk/config/packages/swiftmailer.yaml

swiftmailer:
    default_mailer: support@example.info
    mailers:
        support@example.info:
            transport: smtp
            username: support@example.info
            password: notmyrealpassword
            host: mail.example.info
            port: 465
            encryption: ssl
            auth_mode: login
            sender_address: support@example.info
            delivery_addresses: ['']
            disable_delivery: false

/home/accountname/public_html/desk/config/packages/uvdesk_mailbox.yaml

# Configure your mailboxes here
    mailboxes:
        support@example.info:
            name: support@example.info
            enabled: true
            deleted: false

            # [SMTP] Outgoing mail server
            # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
            smtp_server: 
                mailer_id: support@example.info

            # [IMAP] Incoming mail server
            # IMAP configurations to use for fetching emails from mailbox
            imap_server:
                host: '{mail.example.info:993/imap/ssl}INBOX'
                username: support@example.info
                password: notmyrealpassword

Also, the certificate is value:

AutoSSL Domain Validated
Expires on September 22, 2022. The certificate will renew via AutoSSL.

I even tried {example.com:993/imap/ssl/novalidate-cert}INBOX as well.

Do you see anything in there that is off?

peopleinside · 24 Jun 2022, 17:19

@wistex Let's wait a developer reply (maybe this will require some more time and maybe the reply will arrive tomorrow).

@vipin - @Sanjeev

peopleinside · 24 Jun 2022, 17:23

@wistex mailparse checks has been passed when you installed UVdesk?
Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).

How you installed UVdesk? GitHub, SSH, Composer?
In the Dashboard footer of UVdesk do you see the version of UVdesk?

This questions can help developers to better help you.

WisTex · 24 Jun 2022, 17:39

@peopleinside said in Mailbox Not Found - cPanel Email IMAP:

Be sure to run a PHP version greater than PHP 7.4 (that will be soon deprecated).
How you installed UVdesk? GitHub, SSH, Composer?
In the Dashboard footer of UVdesk do you see the version of UVdesk?

I had issues installing UVdesk on PHP 8.1. so I downgraded that particular subdomain to 7.4. I would like to resolve that issue next, but right now I need to concentrate on fixing the email issue.

I installed UVdesk using Softalicious in cPanel.

I am using V -1.1.0 according to the footer.

peopleinside · 24 Jun 2022, 18:51

@wistex thanks for the infos.
PHP 7.4 should be fine.

Check on the forum chat, I wrote a private message in the main time we wait a developer reply.

peopleinside · 28 Jun 2022, 09:54

@WisTex I'm sorry to see no developers replied to this thread.
@vipin @Sanjeev

If no reply persist you can try to open a ticket here:
https://support.uvdesk.com/en/

vipin · 29 Jun 2022, 11:38

@wistex

If i am not wrong, you was pass the wrong email address
test@example.com => support@example.info

As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

Run the below command:
php /home/accountname/public_html/desk/bin/console uvdesk:refresh-mailbox support@example.info

WisTex · 3 Jul 2022, 19:40

@vipin said in Mailbox Not Found - cPanel Email IMAP:

As i can see in the above settings, your email address is support@example.info & you are trying with test@example.com.

Unfortunately, that is not the case. I did not want to reveal my real email address on a public forum, so those are not the email addresses I am using.

I have tried multiple email addresses on multiple servers, and I just can't get it to work.

peopleinside · 3 Jul 2022, 19:40

@wistex thanks for the update.
I'm sorry to see 3 days has been past without a reply to your update.

I'm monitoring the community but I'm not a developer to help you.
I offered also to you my time for free in my personal live chat but no chat has started. (Better for me, I have not busy my time - I'm joking).

Developers can be busy so a reply from the UVdesk team may require time, especially for the free open source.

Thank you for your patience.

vipin · 7 Jul 2022, 11:42

@WisTex

Please mail us your query at support@uvdesk.com. Our team will help you.

Solved Mailbox Not Found - cPanel Email IMAP