Emails fail in conversion stage

HKowalski

Hi,
this is a brandnew setup, so I can say, it has never worked.
System:
Ubuntu 22.04
UV Desk 1.1.0 (install via ZIP-File)
PHP8.1
Mailparse plugin installed:
$ php -m | grep mail
mailparse

I can successfully collect mail (and send for that matter), but it fails at the conversion stage:

Processing uvdesk mailbox configuration.
Opening imap stream...
IMAP stream opened.
Fetching Email collection since 09 June 2022.
Total fetched email -> 1
Starting to convert Emails into Tickets ->
=============================================
=============================================

Converting email 1 out of 1.

Error -> Call to a member function getTicket() on null (500 Internal Server Error)

The logfile is not much more talkative on that topic:

2022-06-10T16:09:31.099912+00:00] request.CRITICAL: Uncaught PHP Exception Error: "Call to a member function getTicket() on null" at /var/www/uvdesk-community-v1.1.0/vendor/uvdesk/mailbox-component/Services/MailboxService.php line 385 {"exception":"[object] (Error(code: 0): Call to a member function getTicket() on null at /var/www/uvdesk-community-v1.1.0/vendor/uvdesk/mailbox-component/Services/MailboxService.php:385)"} []

I tried to re-install, but no success either.
The attempt to put some own debug code in the php code did not show anything (literally, no response).

Could anyone kindly point me in the right direction please?

Komal Sharma

@HKowalski

Share your email address which you have used in the mailbox setup, share your helpdesk URL with the admin login credential & also send the ssh details. we will check with your email address.

You can create a ticket from here

peopleinside

@hkowalski Hi and sorry for the delay.
Your post seems need a reply from developers, they can take sometime to reply.
Thanks for your patience.

HKowalski

@peopleinside Hi, thanks for letting me know. If there is anything else I can help with or supply, please let me know.

peopleinside

@hkowalski sure!
I'm sorry for the delay.

@vipin / @Sanjeev any help please?!

vipin

@HKowalski

Can you share the raw content of that email & also tell us which email service are you using?

HKowalski

This post is deleted!

HKowalski

This post is deleted!

Komal Sharma

@HKowalski

Share your email address which you have used in the mailbox setup, share your helpdesk URL with the admin login credential & also send the ssh details. we will check with your email address.

You can create a ticket from here

Solved Emails fail in conversion stage