Solved RFC 2822, 3.6.2. compliance error when sending a ticket

[savelam]

I have successfully configured the community version of UVdesk. But whenever I create a ticket, it displays this error.

Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.

Even though this error displays, the ticket email gets delivered to the recipient, and the ticket is as well created.

Please how do I prevent this error from displaying? Your assistance is much appreciated.

Attached is a screenshot of the error message.

Thanks.

[peopleinside]

@savelam Hi and thanks for your message!

While we wait a reply from developers, have you tried to turn dev mode off and switch to the prod mode? https://forums.uvdesk.com/post/552 after do that you need clear cache by the trash bottom icon on operator dashboard or by SSH in the uvdesk root folder (as SSH user and nor as root user) the following:

php bin/console c:c

Be sure to also use a supported and updated PHP version.
What version of UVdesk and PHP are you using?

[savelam]

@peopleinside Thank you very much for your response. I have changed to prod. mode and cleared cache.
However, when I tried again, I get the same error. But this time with an error page.
In the image below.

The version of PHP am using is 7.4
And UVdesk stable V1.1.0

[peopleinside]

@savelam Can you try with PHP 8.0 or better 8.1 or, if is a problem I suggest to wait here for a developer reply. This can take some time, some hours or some days.

[savelam]

@peopleinside Thanks. I will try with php8 and get back.

[peopleinside]

@savelam Hi, any news about this issue: switch to PHP 8.1 resolve the issue?
Waiting your feedback

Have a nice week end!

[savelam]

@peopleinside Thanks very much for your continued support. I have tried with php8.1 but still experiencing the same issue.

Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.

[peopleinside]

@savelam thank you for your reply!
Just to be sure: email address that you set in uvdesk have some special characters like a full stop or the domain after the @ is a subdomain?

[savelam]

@peopleinside No please, there were no special characters before or after the @ sign.

[peopleinside]

@savelam understood. Sorry I have no idea so... we need a reply from developers.

[Komal Sharma]

@savelam

Share your email id which you using to create a ticket.
we will check to create a ticket from your email id.

[peopleinside]

@komal-sharma said in RFC 2822, 3.6.2. compliance error when sending a ticket:

@savelam

Share your email id which you using to create a ticket.
we will check to create a ticket from your email id.

You can share privately by using a ticket: https://support.uvdesk.com/en/customer/create-ticket/
Insert email adress on a forum can generate spam to this email address

[savelam]

@peopleinside I have sent the ticket using the support link.

Thanks.

[peopleinside]

@savelam great, please keep this topic updated so when a solution will be available, we can mark the topic as solved.

[savelam]

@peopleinside Sure I will keep you updated. Thanks.

[savelam]

@peopleinside I have received a response from the support them. We are still on it. I will update you when everything is sorted out.

Thanks.

[peopleinside]

@savelam great, thanks

[savelam]

@peopleinside the issue was resolved by commenting out the code block in the function, assertValidAddress() located inside
vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/MailboxHeader.php

I do not know if what I did is the right way to go about it but it works for me and I wish to share it with the group.

Here is the screenshot of the code block in the function that was commented out.

[vipin]

@savelam

Can you tell us which email service are you using & also which UVDesk version are you using?

[savelam]

@vipin the UVDesk version is v1.1.0 and am using office365 email service.