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Solved RFC 2822, 3.6.2. compliance error when sending a ticket

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  • S
    savelam last edited by 20 May 2022, 12:54

    I have successfully configured the community version of UVdesk. But whenever I create a ticket, it displays this error.

    Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.
    

    Even though this error displays, the ticket email gets delivered to the recipient, and the ticket is as well created.

    Please how do I prevent this error from displaying? Your assistance is much appreciated.

    Attached is a screenshot of the error message.

    Thanks.

    Screenshot from 2022-05-20 12-49-40.png

    peopleinside 1 Reply Last reply 20 May 2022, 13:14 Reply Quote 0
    • peopleinside
      peopleinside EX helping member @savelam last edited by 20 May 2022, 13:14

      @savelam Hi and thanks for your message!

      While we wait a reply from developers, have you tried to turn dev mode off and switch to the prod mode? https://forums.uvdesk.com/post/552 after do that you need clear cache by the trash bottom icon on operator dashboard or by SSH in the uvdesk root folder (as SSH user and nor as root user) the following:

      php bin/console c:c

      Be sure to also use a supported and updated PHP version.
      What version of UVdesk and PHP are you using?

      💬 You can also ask help on GitHub Discussions
      🔴 I am no more active on Uvdesk
      🔴 Forum support is inactive!

      S 1 Reply Last reply 20 May 2022, 13:49 Reply Quote 0
      • S
        savelam @peopleinside last edited by 20 May 2022, 13:49

        @peopleinside Thank you very much for your response. I have changed to prod. mode and cleared cache.
        However, when I tried again, I get the same error. But this time with an error page.
        In the image below.

        The version of PHP am using is 7.4
        And UVdesk stable V1.1.0

        Screenshot from 2022-05-20 13-42-05.png

        peopleinside 1 Reply Last reply 20 May 2022, 14:10 Reply Quote 0
        • peopleinside
          peopleinside EX helping member @savelam last edited by 20 May 2022, 14:10

          @savelam Can you try with PHP 8.0 or better 8.1 or, if is a problem I suggest to wait here for a developer reply. This can take some time, some hours or some days.

          💬 You can also ask help on GitHub Discussions
          🔴 I am no more active on Uvdesk
          🔴 Forum support is inactive!

          S 1 Reply Last reply 20 May 2022, 15:24 Reply Quote 0
          • S
            savelam @peopleinside last edited by 20 May 2022, 15:24

            @peopleinside Thanks. I will try with php8 and get back.

            peopleinside 1 Reply Last reply 21 May 2022, 06:28 Reply Quote 0
            • peopleinside
              peopleinside EX helping member @savelam last edited by 21 May 2022, 06:28

              @savelam Hi, any news about this issue: switch to PHP 8.1 resolve the issue?
              Waiting your feedback 🙂

              Have a nice week end!

              💬 You can also ask help on GitHub Discussions
              🔴 I am no more active on Uvdesk
              🔴 Forum support is inactive!

              S 1 Reply Last reply 22 May 2022, 01:31 Reply Quote 0
              • S
                savelam @peopleinside last edited by 22 May 2022, 01:31

                @peopleinside Thanks very much for your continued support. I have tried with php8.1 but still experiencing the same issue.

                Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.
                
                peopleinside 1 Reply Last reply 22 May 2022, 04:04 Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @savelam last edited by 22 May 2022, 04:04

                  @savelam thank you for your reply!
                  Just to be sure: email address that you set in uvdesk have some special characters like a full stop or the domain after the @ is a subdomain?

                  💬 You can also ask help on GitHub Discussions
                  🔴 I am no more active on Uvdesk
                  🔴 Forum support is inactive!

                  S 1 Reply Last reply 23 May 2022, 20:52 Reply Quote 0
                  • S
                    savelam @peopleinside last edited by 23 May 2022, 20:52

                    @peopleinside No please, there were no special characters before or after the @ sign.

                    peopleinside 1 Reply Last reply 23 May 2022, 21:00 Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member @savelam last edited by 23 May 2022, 21:00

                      @savelam understood. Sorry I have no idea so... we need a reply from developers.

                      💬 You can also ask help on GitHub Discussions
                      🔴 I am no more active on Uvdesk
                      🔴 Forum support is inactive!

                      1 Reply Last reply Reply Quote 0
                      • Komal Sharma
                        Komal Sharma UVdesk Staff mod last edited by 24 May 2022, 13:53

                        @savelam

                        Share your email id which you using to create a ticket.
                        we will check to create a ticket from your email id.

                        peopleinside 1 Reply Last reply 24 May 2022, 14:01 Reply Quote 0
                        • peopleinside
                          peopleinside EX helping member @Komal Sharma last edited by 24 May 2022, 14:01

                          @komal-sharma said in RFC 2822, 3.6.2. compliance error when sending a ticket:

                          @savelam

                          Share your email id which you using to create a ticket.
                          we will check to create a ticket from your email id.

                          You can share privately by using a ticket: https://support.uvdesk.com/en/customer/create-ticket/
                          Insert email adress on a forum can generate spam to this email address 🙂

                          💬 You can also ask help on GitHub Discussions
                          🔴 I am no more active on Uvdesk
                          🔴 Forum support is inactive!

                          S 1 Reply Last reply 24 May 2022, 20:38 Reply Quote 0
                          • S
                            savelam @peopleinside last edited by 24 May 2022, 20:38

                            @peopleinside I have sent the ticket using the support link.

                            Thanks.

                            peopleinside 1 Reply Last reply 24 May 2022, 20:46 Reply Quote 0
                            • peopleinside
                              peopleinside EX helping member @savelam last edited by 24 May 2022, 20:46

                              @savelam great, please keep this topic updated so when a solution will be available, we can mark the topic as solved.

                              💬 You can also ask help on GitHub Discussions
                              🔴 I am no more active on Uvdesk
                              🔴 Forum support is inactive!

                              S 2 Replies Last reply 27 May 2022, 02:22 Reply Quote 0
                              • S
                                savelam @peopleinside last edited by 25 May 2022, 09:06

                                @peopleinside Sure I will keep you updated. Thanks.

                                1 Reply Last reply Reply Quote 0
                                • S
                                  savelam @peopleinside last edited by savelam 27 May 2022, 03:00 27 May 2022, 02:22

                                  @peopleinside I have received a response from the support them. We are still on it. I will update you when everything is sorted out.

                                  Thanks.

                                  peopleinside 1 Reply Last reply 27 May 2022, 08:58 Reply Quote 0
                                  • peopleinside
                                    peopleinside EX helping member @savelam last edited by 27 May 2022, 08:58

                                    @savelam great, thanks 🙂 😎

                                    💬 You can also ask help on GitHub Discussions
                                    🔴 I am no more active on Uvdesk
                                    🔴 Forum support is inactive!

                                    S 1 Reply Last reply 13 Jun 2022, 11:45 Reply Quote 0
                                    • Topic has been marked as solved  peopleinside peopleinside 29 May 2022, 15:03
                                    • S
                                      savelam @peopleinside last edited by 13 Jun 2022, 11:45

                                      @peopleinside the issue was resolved by commenting out the code block in the function, assertValidAddress() located inside
                                      vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/MailboxHeader.php

                                      I do not know if what I did is the right way to go about it but it works for me and I wish to share it with the group.

                                      Here is the screenshot of the code block in the function that was commented out.
                                      Error message.png

                                      1 Reply Last reply Reply Quote 0
                                      • vipin
                                        vipin developer UVdesk Staff last edited by 14 Jun 2022, 05:25

                                        @savelam

                                        Can you tell us which email service are you using & also which UVDesk version are you using?

                                        S 1 Reply Last reply 14 Jun 2022, 08:45 Reply Quote 0
                                        • S
                                          savelam @vipin last edited by 14 Jun 2022, 08:45

                                          @vipin the UVDesk version is v1.1.0 and am using office365 email service.

                                          L 1 Reply Last reply 21 Jun 2022, 07:15 Reply Quote 0
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