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Solved RFC 2822, 3.6.2. compliance error when sending a ticket

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  • S
    savelam @peopleinside last edited by 20 May 2022, 15:24

    @peopleinside Thanks. I will try with php8 and get back.

    peopleinside 1 Reply Last reply 21 May 2022, 06:28 Reply Quote 0
    • peopleinside
      peopleinside EX helping member @savelam last edited by 21 May 2022, 06:28

      @savelam Hi, any news about this issue: switch to PHP 8.1 resolve the issue?
      Waiting your feedback 🙂

      Have a nice week end!

      💬 You can also ask help on GitHub Discussions
      🔴 I am no more active on Uvdesk
      🔴 Forum support is inactive!

      S 1 Reply Last reply 22 May 2022, 01:31 Reply Quote 0
      • S
        savelam @peopleinside last edited by 22 May 2022, 01:31

        @peopleinside Thanks very much for your continued support. I have tried with php8.1 but still experiencing the same issue.

        Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.
        
        peopleinside 1 Reply Last reply 22 May 2022, 04:04 Reply Quote 0
        • peopleinside
          peopleinside EX helping member @savelam last edited by 22 May 2022, 04:04

          @savelam thank you for your reply!
          Just to be sure: email address that you set in uvdesk have some special characters like a full stop or the domain after the @ is a subdomain?

          💬 You can also ask help on GitHub Discussions
          🔴 I am no more active on Uvdesk
          🔴 Forum support is inactive!

          S 1 Reply Last reply 23 May 2022, 20:52 Reply Quote 0
          • S
            savelam @peopleinside last edited by 23 May 2022, 20:52

            @peopleinside No please, there were no special characters before or after the @ sign.

            peopleinside 1 Reply Last reply 23 May 2022, 21:00 Reply Quote 0
            • peopleinside
              peopleinside EX helping member @savelam last edited by 23 May 2022, 21:00

              @savelam understood. Sorry I have no idea so... we need a reply from developers.

              💬 You can also ask help on GitHub Discussions
              🔴 I am no more active on Uvdesk
              🔴 Forum support is inactive!

              1 Reply Last reply Reply Quote 0
              • Komal Sharma
                Komal Sharma UVdesk Staff mod last edited by 24 May 2022, 13:53

                @savelam

                Share your email id which you using to create a ticket.
                we will check to create a ticket from your email id.

                peopleinside 1 Reply Last reply 24 May 2022, 14:01 Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @Komal Sharma last edited by 24 May 2022, 14:01

                  @komal-sharma said in RFC 2822, 3.6.2. compliance error when sending a ticket:

                  @savelam

                  Share your email id which you using to create a ticket.
                  we will check to create a ticket from your email id.

                  You can share privately by using a ticket: https://support.uvdesk.com/en/customer/create-ticket/
                  Insert email adress on a forum can generate spam to this email address 🙂

                  💬 You can also ask help on GitHub Discussions
                  🔴 I am no more active on Uvdesk
                  🔴 Forum support is inactive!

                  S 1 Reply Last reply 24 May 2022, 20:38 Reply Quote 0
                  • S
                    savelam @peopleinside last edited by 24 May 2022, 20:38

                    @peopleinside I have sent the ticket using the support link.

                    Thanks.

                    peopleinside 1 Reply Last reply 24 May 2022, 20:46 Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member @savelam last edited by 24 May 2022, 20:46

                      @savelam great, please keep this topic updated so when a solution will be available, we can mark the topic as solved.

                      💬 You can also ask help on GitHub Discussions
                      🔴 I am no more active on Uvdesk
                      🔴 Forum support is inactive!

                      S 2 Replies Last reply 27 May 2022, 02:22 Reply Quote 0
                      • S
                        savelam @peopleinside last edited by 25 May 2022, 09:06

                        @peopleinside Sure I will keep you updated. Thanks.

                        1 Reply Last reply Reply Quote 0
                        • S
                          savelam @peopleinside last edited by savelam 27 May 2022, 03:00 27 May 2022, 02:22

                          @peopleinside I have received a response from the support them. We are still on it. I will update you when everything is sorted out.

                          Thanks.

                          peopleinside 1 Reply Last reply 27 May 2022, 08:58 Reply Quote 0
                          • peopleinside
                            peopleinside EX helping member @savelam last edited by 27 May 2022, 08:58

                            @savelam great, thanks 🙂 😎

                            💬 You can also ask help on GitHub Discussions
                            🔴 I am no more active on Uvdesk
                            🔴 Forum support is inactive!

                            S 1 Reply Last reply 13 Jun 2022, 11:45 Reply Quote 0
                            • Topic has been marked as solved  peopleinside peopleinside 29 May 2022, 15:03
                            • S
                              savelam @peopleinside last edited by 13 Jun 2022, 11:45

                              @peopleinside the issue was resolved by commenting out the code block in the function, assertValidAddress() located inside
                              vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/MailboxHeader.php

                              I do not know if what I did is the right way to go about it but it works for me and I wish to share it with the group.

                              Here is the screenshot of the code block in the function that was commented out.
                              Error message.png

                              1 Reply Last reply Reply Quote 0
                              • vipin
                                vipin developer UVdesk Staff last edited by 14 Jun 2022, 05:25

                                @savelam

                                Can you tell us which email service are you using & also which UVDesk version are you using?

                                S 1 Reply Last reply 14 Jun 2022, 08:45 Reply Quote 0
                                • S
                                  savelam @vipin last edited by 14 Jun 2022, 08:45

                                  @vipin the UVDesk version is v1.1.0 and am using office365 email service.

                                  L 1 Reply Last reply 21 Jun 2022, 07:15 Reply Quote 0
                                  • L
                                    larryhems @savelam last edited by 21 Jun 2022, 07:15

                                    The error is saying that the email address you are providing does not comply with the RFC standards. Make sure your email address variable is not blank.

                                    The fully RFC 822 compliant regex is inefficient and obscure for validate email address because of its length. Fortunately, RFC 822 was superseded twice and the current specification for email addresses is RFC 5322. RFC 5322 leads to a regex that can be understood if studied for a few minutes and is efficient enough for actual use.

                                    If you use HTML5, use this code:

                                    <input type="email" name="email" required placeholder="Enter a valid email address">
                                    
                                    1 Reply Last reply Reply Quote 0
                                    • 9 days later
                                    • vipin
                                      vipin developer UVdesk Staff last edited by 30 Jun 2022, 09:30

                                      @savelam

                                      Mail your query us at support@uvdesk.com. Our team will help you.

                                      1 Reply Last reply Reply Quote 1
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