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    SOLVED RFC 2822, 3.6.2. compliance error when sending a ticket

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    • S
      savelam @peopleinside last edited by

      @peopleinside No please, there were no special characters before or after the @ sign.

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @savelam last edited by

        @savelam understood. Sorry I have no idea so... we need a reply from developers.

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

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        • K
          Komal Sharma UVdesk Staff last edited by

          @savelam

          Share your email id which you using to create a ticket.
          we will check to create a ticket from your email id.

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside mod admin community specialist @Komal Sharma last edited by

            @komal-sharma said in RFC 2822, 3.6.2. compliance error when sending a ticket:

            @savelam

            Share your email id which you using to create a ticket.
            we will check to create a ticket from your email id.

            You can share privately by using a ticket: https://support.uvdesk.com/en/customer/create-ticket/
            Insert email adress on a forum can generate spam to this email address 🙂

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

            S 1 Reply Last reply Reply Quote 0
            • S
              savelam @peopleinside last edited by

              @peopleinside I have sent the ticket using the support link.

              Thanks.

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside mod admin community specialist @savelam last edited by

                @savelam great, please keep this topic updated so when a solution will be available, we can mark the topic as solved.

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

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                • S
                  savelam @peopleinside last edited by

                  @peopleinside Sure I will keep you updated. Thanks.

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                  • S
                    savelam @peopleinside last edited by savelam

                    @peopleinside I have received a response from the support them. We are still on it. I will update you when everything is sorted out.

                    Thanks.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist @savelam last edited by

                      @savelam great, thanks 🙂 😎

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

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                      • Topic has been marked as solved  peopleinside peopleinside 
                      • S
                        savelam @peopleinside last edited by

                        @peopleinside the issue was resolved by commenting out the code block in the function, assertValidAddress() located inside
                        vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/MailboxHeader.php

                        I do not know if what I did is the right way to go about it but it works for me and I wish to share it with the group.

                        Here is the screenshot of the code block in the function that was commented out.
                        Error message.png

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                        • V
                          vipin developer UVdesk Staff last edited by

                          @savelam

                          Can you tell us which email service are you using & also which UVDesk version are you using?

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                          • S
                            savelam @vipin last edited by

                            @vipin the UVDesk version is v1.1.0 and am using office365 email service.

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                            • L
                              larryhems @savelam last edited by

                              The error is saying that the email address you are providing does not comply with the RFC standards. Make sure your email address variable is not blank.

                              The fully RFC 822 compliant regex is inefficient and obscure for validate email address because of its length. Fortunately, RFC 822 was superseded twice and the current specification for email addresses is RFC 5322. RFC 5322 leads to a regex that can be understood if studied for a few minutes and is efficient enough for actual use.

                              If you use HTML5, use this code:

                              <input type="email" name="email" required placeholder="Enter a valid email address">
                              
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                              • V
                                vipin developer UVdesk Staff last edited by

                                @savelam

                                Mail your query us at support@uvdesk.com. Our team will help you.

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