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    Solved RFC 2822, 3.6.2. compliance error when sending a ticket

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    • peopleinside
      peopleinside community specialist mod @savelam last edited by

      @savelam thank you for your reply!
      Just to be sure: email address that you set in uvdesk have some special characters like a full stop or the domain after the @ is a subdomain?

      šŸ’¬ You can also ask help on GitHub Discussions
      šŸŸ  I may be no more active as before in this community as announced here

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      • S
        savelam @peopleinside last edited by

        @peopleinside No please, there were no special characters before or after the @ sign.

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside community specialist mod @savelam last edited by

          @savelam understood. Sorry I have no idea so... we need a reply from developers.

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸŸ  I may be no more active as before in this community as announced here

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          • Komal Sharma
            Komal Sharma UVdesk Staff mod last edited by

            @savelam

            Share your email id which you using to create a ticket.
            we will check to create a ticket from your email id.

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside community specialist mod @Komal Sharma last edited by

              @komal-sharma said in RFC 2822, 3.6.2. compliance error when sending a ticket:

              @savelam

              Share your email id which you using to create a ticket.
              we will check to create a ticket from your email id.

              You can share privately by using a ticket: https://support.uvdesk.com/en/customer/create-ticket/
              Insert email adress on a forum can generate spam to this email address šŸ™‚

              šŸ’¬ You can also ask help on GitHub Discussions
              šŸŸ  I may be no more active as before in this community as announced here

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                savelam @peopleinside last edited by

                @peopleinside I have sent the ticket using the support link.

                Thanks.

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside community specialist mod @savelam last edited by

                  @savelam great, please keep this topic updated so when a solution will be available, we can mark the topic as solved.

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸŸ  I may be no more active as before in this community as announced here

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                  • S
                    savelam @peopleinside last edited by

                    @peopleinside Sure I will keep you updated. Thanks.

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                    • S
                      savelam @peopleinside last edited by savelam

                      @peopleinside I have received a response from the support them. We are still on it. I will update you when everything is sorted out.

                      Thanks.

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside community specialist mod @savelam last edited by

                        @savelam great, thanks šŸ™‚ šŸ˜Ž

                        šŸ’¬ You can also ask help on GitHub Discussions
                        šŸŸ  I may be no more active as before in this community as announced here

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                        • Topic has been marked as solved  peopleinside peopleinside 
                        • S
                          savelam @peopleinside last edited by

                          @peopleinside the issue was resolved by commenting out the code block in the function, assertValidAddress() located inside
                          vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/MailboxHeader.php

                          I do not know if what I did is the right way to go about it but it works for me and I wish to share it with the group.

                          Here is the screenshot of the code block in the function that was commented out.
                          Error message.png

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                          • vipin
                            vipin developer UVdesk Staff last edited by

                            @savelam

                            Can you tell us which email service are you using & also which UVDesk version are you using?

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                            • S
                              savelam @vipin last edited by

                              @vipin the UVDesk version is v1.1.0 and am using office365 email service.

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                              • L
                                larryhems @savelam last edited by

                                The error is saying that the email address you are providing does not comply with the RFC standards. Make sure your email address variable is not blank.

                                The fully RFC 822 compliant regex is inefficient and obscure for validate email address because of its length. Fortunately, RFC 822 was superseded twice and the current specification for email addresses is RFC 5322. RFC 5322 leads to a regex that can be understood if studied for a few minutes and is efficient enough for actual use.

                                If you use HTML5, use this code:

                                <input type="email" name="email" required placeholder="Enter a valid email address">
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                                • vipin
                                  vipin developer UVdesk Staff last edited by

                                  @savelam

                                  Mail your query us at support@uvdesk.com. Our team will help you.

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