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    SOLVED RFC 2822, 3.6.2. compliance error when sending a ticket

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    • peopleinside
      peopleinside mod admin community specialist @savelam last edited by

      @savelam Can you try with PHP 8.0 or better 8.1 or, if is a problem I suggest to wait here for a developer reply. This can take some time, some hours or some days.

      UVdesk passionate | Community moderator | External consultant

      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
      You can always get in touch also with the UVdesk team
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        savelam @peopleinside last edited by

        @peopleinside Thanks. I will try with php8 and get back.

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @savelam last edited by

          @savelam Hi, any news about this issue: switch to PHP 8.1 resolve the issue?
          Waiting your feedback 🙂

          Have a nice week end!

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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            savelam @peopleinside last edited by

            @peopleinside Thanks very much for your continued support. I have tried with php8.1 but still experiencing the same issue.

            Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.
            
            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @savelam last edited by

              @savelam thank you for your reply!
              Just to be sure: email address that you set in uvdesk have some special characters like a full stop or the domain after the @ is a subdomain?

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
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                savelam @peopleinside last edited by

                @peopleinside No please, there were no special characters before or after the @ sign.

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @savelam last edited by

                  @savelam understood. Sorry I have no idea so... we need a reply from developers.

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
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                  • K
                    Komal Sharma UVdesk Staff last edited by

                    @savelam

                    Share your email id which you using to create a ticket.
                    we will check to create a ticket from your email id.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist @Komal Sharma last edited by

                      @komal-sharma said in RFC 2822, 3.6.2. compliance error when sending a ticket:

                      @savelam

                      Share your email id which you using to create a ticket.
                      we will check to create a ticket from your email id.

                      You can share privately by using a ticket: https://support.uvdesk.com/en/customer/create-ticket/
                      Insert email adress on a forum can generate spam to this email address 🙂

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
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                        savelam @peopleinside last edited by

                        @peopleinside I have sent the ticket using the support link.

                        Thanks.

                        peopleinside 1 Reply Last reply Reply Quote 0
                        • peopleinside
                          peopleinside mod admin community specialist @savelam last edited by

                          @savelam great, please keep this topic updated so when a solution will be available, we can mark the topic as solved.

                          UVdesk passionate | Community moderator | External consultant

                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                          You can always get in touch also with the UVdesk team
                          https://support.uvdesk.com/en/

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                          • S
                            savelam @peopleinside last edited by

                            @peopleinside Sure I will keep you updated. Thanks.

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                            • S
                              savelam @peopleinside last edited by savelam

                              @peopleinside I have received a response from the support them. We are still on it. I will update you when everything is sorted out.

                              Thanks.

                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside mod admin community specialist @savelam last edited by

                                @savelam great, thanks 🙂 😎

                                UVdesk passionate | Community moderator | External consultant

                                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                You can always get in touch also with the UVdesk team
                                https://support.uvdesk.com/en/

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                                • Topic has been marked as solved  peopleinside peopleinside 
                                • S
                                  savelam @peopleinside last edited by

                                  @peopleinside the issue was resolved by commenting out the code block in the function, assertValidAddress() located inside
                                  vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/MailboxHeader.php

                                  I do not know if what I did is the right way to go about it but it works for me and I wish to share it with the group.

                                  Here is the screenshot of the code block in the function that was commented out.
                                  Error message.png

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                                  • V
                                    vipin developer UVdesk Staff last edited by

                                    @savelam

                                    Can you tell us which email service are you using & also which UVDesk version are you using?

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                                    • S
                                      savelam @vipin last edited by

                                      @vipin the UVDesk version is v1.1.0 and am using office365 email service.

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                                      • L
                                        larryhems @savelam last edited by

                                        The error is saying that the email address you are providing does not comply with the RFC standards. Make sure your email address variable is not blank.

                                        The fully RFC 822 compliant regex is inefficient and obscure for validate email address because of its length. Fortunately, RFC 822 was superseded twice and the current specification for email addresses is RFC 5322. RFC 5322 leads to a regex that can be understood if studied for a few minutes and is efficient enough for actual use.

                                        If you use HTML5, use this code:

                                        <input type="email" name="email" required placeholder="Enter a valid email address">
                                        
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                                        • V
                                          vipin developer UVdesk Staff last edited by

                                          @savelam

                                          Mail your query us at support@uvdesk.com. Our team will help you.

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