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    Solved RFC 2822, 3.6.2. compliance error when sending a ticket

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    • S
      savelam last edited by

      I have successfully configured the community version of UVdesk. But whenever I create a ticket, it displays this error.

      Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.
      

      Even though this error displays, the ticket email gets delivered to the recipient, and the ticket is as well created.

      Please how do I prevent this error from displaying? Your assistance is much appreciated.

      Attached is a screenshot of the error message.

      Thanks.

      Screenshot from 2022-05-20 12-49-40.png

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @savelam last edited by

        @savelam Hi and thanks for your message!

        While we wait a reply from developers, have you tried to turn dev mode off and switch to the prod mode? https://forums.uvdesk.com/post/552 after do that you need clear cache by the trash bottom icon on operator dashboard or by SSH in the uvdesk root folder (as SSH user and nor as root user) the following:

        php bin/console c:c

        Be sure to also use a supported and updated PHP version.
        What version of UVdesk and PHP are you using?

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

        S 1 Reply Last reply Reply Quote 0
        • S
          savelam @peopleinside last edited by

          @peopleinside Thank you very much for your response. I have changed to prod. mode and cleared cache.
          However, when I tried again, I get the same error. But this time with an error page.
          In the image below.

          The version of PHP am using is 7.4
          And UVdesk stable V1.1.0

          Screenshot from 2022-05-20 13-42-05.png

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside mod admin community specialist @savelam last edited by

            @savelam Can you try with PHP 8.0 or better 8.1 or, if is a problem I suggest to wait here for a developer reply. This can take some time, some hours or some days.

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

            S 1 Reply Last reply Reply Quote 0
            • S
              savelam @peopleinside last edited by

              @peopleinside Thanks. I will try with php8 and get back.

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside mod admin community specialist @savelam last edited by

                @savelam Hi, any news about this issue: switch to PHP 8.1 resolve the issue?
                Waiting your feedback 🙂

                Have a nice week end!

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                S 1 Reply Last reply Reply Quote 0
                • S
                  savelam @peopleinside last edited by

                  @peopleinside Thanks very much for your continued support. I have tried with php8.1 but still experiencing the same issue.

                  Address in mailbox given [email] does not comply with RFC 2822, 3.6.2.
                  
                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside mod admin community specialist @savelam last edited by

                    @savelam thank you for your reply!
                    Just to be sure: email address that you set in uvdesk have some special characters like a full stop or the domain after the @ is a subdomain?

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
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                    S 1 Reply Last reply Reply Quote 0
                    • S
                      savelam @peopleinside last edited by

                      @peopleinside No please, there were no special characters before or after the @ sign.

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside mod admin community specialist @savelam last edited by

                        @savelam understood. Sorry I have no idea so... we need a reply from developers.

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
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                        • Komal Sharma
                          Komal Sharma UVdesk Staff last edited by

                          @savelam

                          Share your email id which you using to create a ticket.
                          we will check to create a ticket from your email id.

                          peopleinside 1 Reply Last reply Reply Quote 0
                          • peopleinside
                            peopleinside mod admin community specialist @Komal Sharma last edited by

                            @komal-sharma said in RFC 2822, 3.6.2. compliance error when sending a ticket:

                            @savelam

                            Share your email id which you using to create a ticket.
                            we will check to create a ticket from your email id.

                            You can share privately by using a ticket: https://support.uvdesk.com/en/customer/create-ticket/
                            Insert email adress on a forum can generate spam to this email address 🙂

                            UVdesk passionate | Community moderator | External consultant

                            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                            You can always get in touch also with the UVdesk team
                            https://support.uvdesk.com/en/

                            S 1 Reply Last reply Reply Quote 0
                            • S
                              savelam @peopleinside last edited by

                              @peopleinside I have sent the ticket using the support link.

                              Thanks.

                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside mod admin community specialist @savelam last edited by

                                @savelam great, please keep this topic updated so when a solution will be available, we can mark the topic as solved.

                                UVdesk passionate | Community moderator | External consultant

                                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                You can always get in touch also with the UVdesk team
                                https://support.uvdesk.com/en/

                                S 2 Replies Last reply Reply Quote 0
                                • S
                                  savelam @peopleinside last edited by

                                  @peopleinside Sure I will keep you updated. Thanks.

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    savelam @peopleinside last edited by savelam

                                    @peopleinside I have received a response from the support them. We are still on it. I will update you when everything is sorted out.

                                    Thanks.

                                    peopleinside 1 Reply Last reply Reply Quote 0
                                    • peopleinside
                                      peopleinside mod admin community specialist @savelam last edited by

                                      @savelam great, thanks 🙂 😎

                                      UVdesk passionate | Community moderator | External consultant

                                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                      You can always get in touch also with the UVdesk team
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                                      S 1 Reply Last reply Reply Quote 0
                                      • Topic has been marked as solved  peopleinside peopleinside 
                                      • S
                                        savelam @peopleinside last edited by

                                        @peopleinside the issue was resolved by commenting out the code block in the function, assertValidAddress() located inside
                                        vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mime/Headers/MailboxHeader.php

                                        I do not know if what I did is the right way to go about it but it works for me and I wish to share it with the group.

                                        Here is the screenshot of the code block in the function that was commented out.
                                        Error message.png

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                                        • vipin
                                          vipin developer UVdesk Staff last edited by

                                          @savelam

                                          Can you tell us which email service are you using & also which UVDesk version are you using?

                                          S 1 Reply Last reply Reply Quote 0
                                          • S
                                            savelam @vipin last edited by

                                            @vipin the UVDesk version is v1.1.0 and am using office365 email service.

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