šŸ”“ January 2024 Alert: Forum support inactive!
New forum registration are currently closed.
Use GitHub discussions
.

    UVdesk

    • Login
    • Search
    • Recent

    Solved Sort Folders and Categories

    Technical Help
    3
    7
    846
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Ricsca
      Ricsca last edited by

      I noticed that you cannot change the order of the Folders.
      You can only set the order of categories within the folder.
      If you set Layout number 3 (Category) you cannot set the order of the Categories instead.

      peopleinside 1 Reply Last reply Reply Quote 0
      • Komal Sharma
        Komal Sharma UVdesk Staff mod last edited by

        @Ricsca

        This feature sort order option is only available in the categories option.
        In the folder option, this feature is not available we will try it in the future.

        Thanks

        1 Reply Last reply Reply Quote 1
        • peopleinside
          peopleinside EX helping member @Ricsca last edited by

          @ricsca here we can waiting a reply from a developer and see if need add a feature or a bug or simply they can provide a indication for this.

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸ”“ I am no more active on Uvdesk
          šŸ”“ Forum support is inactive!

          Ricsca 1 Reply Last reply Reply Quote 0
          • Ricsca
            Ricsca @peopleinside last edited by

            @peopleinside ok thanks

            1 Reply Last reply Reply Quote 0
            • Komal Sharma
              Komal Sharma UVdesk Staff mod last edited by

              @Ricsca

              This feature sort order option is only available in the categories option.
              In the folder option, this feature is not available we will try it in the future.

              Thanks

              1 Reply Last reply Reply Quote 1
              • Topic has been marked as solved  peopleinside peopleinside 
              • Ricsca
                Ricsca last edited by

                @Komal-Sharma is there any news?
                i would like to use view 3 but if i can't set the order it's a mess ...
                thanks

                1 Reply Last reply Reply Quote 0
                • Ricsca
                  Ricsca last edited by

                  I noticed that the order of the categories changes based on the last change.
                  The last changed categories (such as name) becomes the first

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside EX helping member @Ricsca last edited by

                    @ricsca maybe there is an issue open about this: Sort Order in Categories (knowledge base) is overridden by updating an article

                    šŸ’¬ You can also ask help on GitHub Discussions
                    šŸ”“ I am no more active on Uvdesk
                    šŸ”“ Forum support is inactive!

                    1 Reply Last reply Reply Quote 0
                    • First post
                      Last post