Solved Converting mail issue

[peopleinside]

@mxdevito Sorry for the delay, keep waiting please. Developers has been notified and soon a reply should be posted here from a developer member.
Thank you for your patience.

For this kind of issue you can try to look at this topic:
https://forums.uvdesk.com/topic/2006/not-create-the-ticket-from-email
where you will find the main reason of issues fetching emails.

[Sanjeev]

@mxdevito

Please share your site_url in uvdesk.yaml or add /index.php at the end after public.

and make a try again.

[mxdevito]

@sanjeev

parameters:
app_locales: en|fr|it

# Default Assets
assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

uvdesk_site_path.member_prefix: member
uvdesk_site_path.knowledgebase_customer_prefix: customer

# File uploads constraints
# @TODO: Set these parameters via compilers
max_post_size: 8388608
max_file_uploads: 20
upload_max_filesize: 2097152

uvdesk:
site_url: '172.16.130.129/uvdesk/public'
upload_manager:
id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

support_email:
    id: support@xxx.it
    name: UVDesk Ticket
    mailer_id: Office 365

# Default resources
default:
    ticket:
        type: support
        status: open
        priority: low
    templates:
        email: mail.html.twig

thanks

[Sanjeev]

@mxdevito said in Converting mail issue:

site_url: '172.16.130.129/uvdesk/public'

update your site_url as below and make a try again.

site_url: '172.16.130.129/uvdesk/public/index.php'

[mxdevito]

@sanjeev
I update uvdesk.yalm
$php bin/console c:c
$service apache2 restart

no change, same error

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 18 January 2022.

5. Total fetched email -> 3

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 3.

Error -> No route found for "POST /uvdesk/public/index.php/mailbox/listener" (404 Not Found)
administrator@uvdesk:/var/www/uvdesk$

[Sanjeev]

@mxdevito

We are attaching two screenshot add a dump in controller and directly hit a URL from postman.

If it will print then flow is ok.

In your case:

Request URl will be from postman:
172.16.130.129/uvdesk/public/mailbox/listener
or
172.16.130.129/uvdesk/public/index.php/mailbox/listener

[peopleinside]

@mxdevito is your site URL reachable by the browser? I'm asking if the issue can be the site URL address that I cannot reach by the browser. Usually I use my public domain and not the server IP, don't know if you are using an IP with restrict access and this may cause issues.

[mxdevito]

@peopleinside
thanks, the error has changed now. I have a problem with permission, now i'm checking.

The stream or file "/var/www/uvdesk/helpdesk-project/var/log/dev.log" could not be opened in append mode: failed to open stream: Pe
rmission denied

i have set permission like that:
For .env file – chmod 775 -R path of .env file of UVdesk project

For var folder -chmod 775 -R path of var folder of UVdesk project

For config folder – chmod 775 -R path of config folder of UVdesk project

and after i receive this error:

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 18 January 2022.

5. Total fetched email -> 1

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 1.

Error ->

[peopleinside]

@mxdevito do you get any error when you try to clear cache?
SSH command inside root UVdesk folder: $ php bin/console c:c

Maybe you run the cron for fetch email from root and this can cause issue, maybe.
Check the group assigned to the folder var/cache/prod if you are in prod r dev if you are on dev.

Seems you may be in dev mode.
Be sure there are no wrong folders group assigned.

If files are assigned to a normal user the fetching email cron job should be run by the normal user, not root or this can change the prod or dev folder group permission and give errors.

Is just a supposition, I'm not sure about the issue you are facing.
You can also check the content inside the indicated (in the error message) log file.

[mxdevito]

@peopleinside
this is error when i try to configure new swiftmailer

Symfony\Component\DependencyInjection\Exception
ServiceNotFoundException
in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php (line 996)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php -> getDefinition (line 1028)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/swiftmailer-bundle/DependencyInjection/Compiler/RegisterPluginsPass.php -> findDefinition (line 27)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/Compiler/Compiler.php -> process (line 82)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/dependency-injection/ContainerBuilder.php -> compile (line 757)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> compile (line 596)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> initializeContainer (line 136)
in /var/www/uvdesk/helpdesk-project/vendor/symfony/http-kernel/Kernel.php -> boot (line 196)
Kernel->handle()
in /var/www/uvdesk/helpdesk-project/public/index.php (line 25)
Request::setTrustedHosts([$trustedHosts]);}$kernel = new Kernel($_SERVER['APP_ENV'], (bool) $_SERVER['APP_DEBUG']);$request = Request::createFromGlobals();$response = $kernel->handle($request);$response->send();$kernel->terminate($request, $response);

[peopleinside]

@mxdevito A screenshot with the error evidence can be useful.
What version of PHP are you using? Are you on Apache?
What version of UVdesk are you using, a recent one version?

[mxdevito]

@peopleinside i try to reinstall all machine

[peopleinside]

@mxdevito

• Be sure to use the correct public site_url where the help desk can be reached by the browser.
• Be sure to use a compatible and supported PHP version.
• Prefer the setup wizard by web and be sure mail pharse is present. The setup wizard by the web interface should show a green check.
• Try to not run the cron job from root but use the normal user instead.

[mxdevito]

@peopleinside

@peopleinside

hi, i have reinstall all. Php version is correct and the project running well. I configurated the mailbox and the swift mailer correctly. When i try to update the mail i recive this error. I made sure the permissions are correct.
I can't find the error

Thanks
Max

---

administrator@uvdesk:/var/www/uvdesk/helpdesk-project$ sudo chown -R www-data:www-data /var/www/uvdesk
administrator@uvdesk:/var/www/uvdesk/helpdesk-project$ php bin/console uvdesk:refresh-mailbox [... email address removed ...]

In StreamHandler.php line 146:

The stream or file "/var/www/uvdesk/helpdesk-project/var/log/dev.log" could not be opened in append mode: failed to open stream: Pe
rmission denied

uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]

administrator@uvdesk:/var/www/uvdesk/helpdesk-project$

[peopleinside]

@mxdevito did you run the cron job as root?
php bin/console uvdesk:refresh-mailbox xxx@xxxx

Seems yes as I see administrator@ before the command line.
If you run the mail command as administrator you can get errors so again you need maybe to check if the dev folder is under admin or under normal user account group.

If you go under /uvdesk/var/cache/ by ssh than you run the following command:
ls -l dev

what do you see?

Seems you have server file or folder permission issue.
If you search on Google the error "could not be opened in append mode: failed to open stream: Permission denied" you will maybe see what can be wrong.

[mxdevito]

@peopleinside
it's not permission problems, just for test, i set permission 777 for only var/log folder. "administrator" is normal user with the administrator name. I have a message with error -> and nothing more.

1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 19 January 2022.

5. Total fetched email -> 1

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 1.

Error ->

---

Permission folder for var/cache

administrator@uvdesk:/var/www/uvdesk/helpdesk-project/var/cache$ ls -l dev/
total 1552
-rwxrwxrwx 1 www-data www-data 98 Jan 20 10:30 annotations.map
-rwxrwxrwx 1 www-data www-data 5292 Jan 20 10:21 annotations.php
drwxrwxrwx 2 www-data www-data 4096 Jan 20 10:29 Container3MgqZ4w
-rwxrwxrwx 1 www-data www-data 0 Jan 20 10:30 Container3MgqZ4w.legacy
drwxrwxrwx 2 www-data www-data 4096 Jan 20 10:30 ContainerXp2MXx0
drwxrwxrwx 3 www-data www-data 4096 Jan 20 10:21 doctrine
drwxrwxrwx 9 www-data www-data 4096 Jan 20 10:22 pools
drwxrwxrwx 114 www-data www-data 4096 Jan 20 11:07 profiler
-rwxrwxrwx 1 www-data www-data 100 Jan 20 10:21 serialization.php
-rwxrwxrwx 1 www-data www-data 436896 Jan 20 10:30 srcApp_KernelDevDebugContainerCompiler.log
-rwxrwxrwx 1 www-data www-data 43137 Jan 20 10:30 srcApp_KernelDevDebugContainerDeprecations.log
-rwxrwxrwx 1 www-data www-data 785 Jan 20 10:30 srcApp_KernelDevDebugContainer.php
-rwxrwxrwx 1 www-data www-data 0 Jan 20 10:30 srcApp_KernelDevDebugContainer.php.lock
-rwxrwxrwx 1 www-data www-data 44029 Jan 20 10:30 srcApp_KernelDevDebugContainer.php.meta
-rwxrwxrwx 1 www-data www-data 60238 Jan 20 10:30 srcApp_KernelDevDebugContainer.preload.php
-rwxrwxrwx 1 www-data www-data 692312 Jan 20 10:30 srcApp_KernelDevDebugContainer.xml
-rwxrwxrwx 1 www-data www-data 44029 Jan 20 10:30 srcApp_KernelDevDebugContainer.xml.meta
drwxrwxrwx 2 www-data www-data 12288 Jan 20 10:21 translations
drwxrwxrwx 190 www-data www-data 4096 Jan 20 10:21 twig
-rwxrwxrwx 1 www-data www-data 65694 Jan 20 10:30 url_generating_routes.php
-rwxrwxrwx 1 www-data www-data 8655 Jan 20 10:30 url_generating_routes.php.meta
-rwxrwxrwx 1 www-data www-data 71279 Jan 20 10:30 url_matching_routes.php
-rwxrwxrwx 1 www-data www-data 8655 Jan 20 10:30 url_matching_routes.php.meta
-rwxrwxrwx 1 www-data www-data 29486 Jan 20 10:21 validation.php

[peopleinside]

@mxdevito to mee looks your problem is a folder / group server permission issue but I'm not a developer. I think is your server permission files issue because of what I can find on Google about the error "could not be opened in append mode: failed to open stream: Permission denied" that you get.. as you can see on the web is not an error relative to UVdesk but of any applications if there are folders and file group permission.

Anyway you can try to wait a reply from developers.
@Sanjeev any suggestion to give to @mxdevito ?

[mxdevito]

@peopleinside
i update uvdesk.yalm, i replaced "localhost:8000" with the ip address

thanks

[peopleinside]

@mxdevito have hou solved all errors?

[mxdevito]

@peopleinside
yes sir, thanks for the help, and sorry for my errors.