Solved No input file specified
ok I have changed from PLESK FASTCGI to FPMngx and now to web I see the installation menu but I have the same problem... not accept the DB connecion
and the login pass are correct...
@SCoccia maybe your .env file has been written already.
I suggest to check if the database is empty, no table in phpmyadmin, erase UVdesk root folder and all files than recreate again the UVdesk folder with the SSH command
composer create-project uvdesk/community-skeleton helpdesk-project
than check file permission and change if necessary, point the browser to the Wizard installation and install.
Check here hope it will help.
ok If I remove the code all SQL data are saved but now write that .env file not have permission... I have set 777 but nothing
Please enable permission for .env file and reload page again and setup again from step 1.
If still you are facing the issues then you can try manual installation as well.
First thank you...
secondo the problem is that the password DB have @ and the system not accept it... I have changed and the installation is ok now
Glad to know that.
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@Sanjeev can be the @ that create issue in database password be fixed and tested?
Use the urlencode function to encode a MySQL password containing special chars.
Edit doctrine.yaml file under (config->packages) of your project.
Replace below line:
By new line:
Hope it will help.
@Sanjeev new UVdesk users will continue to face installing and database issue, maybe there is no way to fix this?
I mean avoid that a new user that use a good database password with special characters will face issue of database wrong password when is not. I have to remember always to say to users that they need check their password that should not have special characters or need follow special instructions?
We will check with above solution if it is not effecting any other functionality then will add it with project.