21 Oct 2021, 20:16

@SCoccia do you run something else with the database? I mean you are not using a database for the first time!?
Are you sure credentials works and has inserted correctly?

Usually when I get some database connection error I check if I'm able to login in phpmyadmin with the same relative credentials than I ensure to have inserted correct credentials in the app.. you know sometimes is just enought press wrong one letter in the keyboard.

You can also try to install UVdesk using the web interface just point to your UVdesk folder than public folder.
https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/

Be sure also you have correct file permissions:

Folder permission on setup

.env file in the main root UVdesk folder need to be changed from 664 to 755 (777 only if you still get errors) and set again, after the setup, to 644

var and config folders 755 too than 755 after the setup

If you forget to change the permission from 777 you will have a potential security issue on your server.