2 Jul 2021, 12:04
For me it doesnt matter how its done, i just need a notification sent to us if we receive a ticket. I tried it different ways but no success : (
Solved Workflow [create ticket] doesnt sent to agent and/or team and/or group.
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@agoudsmit I suppose the issue is in the workflow you showed in the first screenshot. You need add action to assign ticket also to the team not only actions to send email to the team.
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I tried what you suggested, it gets assigned to agent, but the follow up email to the agent doesnt get sent. Very weird
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@agoudsmit have you checked operator is assigned to the default group and not to other group?
What other group you see other than default? -
could it be the agents have administrator settings?
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@agoudsmit I'm admin in my UVdesk but I get alert
so I think is not this. -
If you are adding a team or group and want to notify to that team or group members are you able to achieve this using workflow??
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For me it doesnt matter how its done, i just need a notification sent to us if we receive a ticket. I tried it different ways but no success : (
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Do you want to notify to any admin or any agent if a new ticket comes.?
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right now i dont care which one, if just needs to do it
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If you have setup it on sever then you can send us the helpdesk link along with login details of admin panel we will check.
you can mail us support@uvdesk.com here for this.Also mention which version of uvdesk opensource you are using ?
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@Sanjeev said in Workflow [create ticket] doesnt sent to agent and/or team and/or group.:
Just created the agent and sent it to support@uvdesk.com. Im using the latest version from github. It would be really great if you could find time to see where its going wrong.
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- 3 months later
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@agoudsmit hi, your issue still be unresolved?
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@agoudsmit Nope, i reinstalled UV and its unreliable in regards to receiving notifications.
i cant really pinpoint where its going wrong and it takes too much time to debug the code -
@agoudsmit Hi, thanks for the answer.
I'm sorry to read that.Do you have opened a ticket with the UVdesk support? I can see they shared their email and you also shared your ticket system web address.
If you want I can try to look with you at this issue but I courently cannot chat right now. If you want you can try a bit later (1 hours later) to start a chat with me. Link in my forum signature. I will be happy to try to fix this.
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@peopleinside is this afternoon an option? This morning i have a couple of appointments scheduled. And yes i sent a support ticket but i think somehow it got lost and i didnt follow up anymore
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@agoudsmit sure, you can contact me later. I will be happy to try to resolve this issue with you. Sorry for the long waiting time.
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@peopleinside
and not an issue. Things take time and i am patient -
@agoudsmit thanks for understanding. Have a nice morning. Hear you in the afternoon.
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Hi, I didn't hear from you today.
Do not worry, we can hear in the next days.If I will not hear you I will flag this discussion as resolved, you can always continue to reply and ask support.
Unresolved mean we need try to find a solution for you, right now the possible solution will be see the issue together.Have a nice evening, hear you soon, I hope.
I will wait your message, live chat or ticket as I told before.