Solved Workflow [create ticket] doesnt sent to agent and/or team and/or group.

[agoudsmit]

@Sanjeev said in Workflow [create ticket] doesnt sent to agent and/or team and/or group.:

support@uvdesk.com

Just created the agent and sent it to support@uvdesk.com. Im using the latest version from github. It would be really great if you could find time to see where its going wrong.

[agoudsmit]

https://uvdesk.noblestreet.eu/en/member/login

[peopleinside]

@agoudsmit hi, your issue still be unresolved?

[agoudsmit]

@agoudsmit Nope, i reinstalled UV and its unreliable in regards to receiving notifications.
i cant really pinpoint where its going wrong and it takes too much time to debug the code

[peopleinside]

@agoudsmit Hi, thanks for the answer.
I'm sorry to read that.

Do you have opened a ticket with the UVdesk support? I can see they shared their email and you also shared your ticket system web address.

If you want I can try to look with you at this issue but I courently cannot chat right now. If you want you can try a bit later (1 hours later) to start a chat with me. Link in my forum signature. I will be happy to try to fix this.

[agoudsmit]

@peopleinside is this afternoon an option? This morning i have a couple of appointments scheduled. And yes i sent a support ticket but i think somehow it got lost and i didnt follow up anymore

[peopleinside]

@agoudsmit sure, you can contact me later. I will be happy to try to resolve this issue with you. Sorry for the long waiting time.

[agoudsmit]

@peopleinside and not an issue. Things take time and i am patient

[peopleinside]

@agoudsmit thanks for understanding. Have a nice morning. Hear you in the afternoon.

[peopleinside]

Hi, I didn't hear from you today.
Do not worry, we can hear in the next days.

If I will not hear you I will flag this discussion as resolved, you can always continue to reply and ask support.
Unresolved mean we need try to find a solution for you, right now the possible solution will be see the issue together.

Have a nice evening, hear you soon, I hope.
I will wait your message, live chat or ticket as I told before.

[peopleinside]

Topic marked as resolved as no reply has been posted.